Client Services Representative

Client Service Representative - Adoptions

Position: Client Service Representative (CSR - Adoptions)

Hours: Part Time (Various days and hours, weekend and holiday availability required)

Hourly Pay Rate: $20/hr

Do you enjoy providing high quality customer service while making a positive difference in the world? Come join our team as a Client Service Representative within the Adoptions Department at the renowned Helen Woodward Animal Center where people help animals and animals help people.

The Helen Woodward Animal Center is a global organization that helps companion animals from all over the world find their forever homes. This role is ideal for individuals who are compassionate, detail-orientated, and thrive in fast-paced, people-focused environments.

About the Role

As a Client Services Representative (CSR) in the Adoptions department, you will serve as a primary point of contact for adopters, visitors, and clients. This position requires empathetic customer service skills with clear communication of Center policies and procedures. CSRs play a critical role in ensuring adoption processes are completed accurately, efficiently, and in alignment with animal welfare standards.

Key Responsibilities:

• Provide professional, high-quality customer service to clients and all Center visitors, both in person and via phone, email, voicemail, etc.
• Counsel prospective adopters by accurately communicating pet information, breed characteristics, behavior, and Center policies.
• Process adoption paperwork efficiently and with high level of accuracy, including completing and maintaining electronic and hardcopy records.
• Assist clients seeking to relinquish pets in accordance with Center policies and procedures.
• Respond promptly and professionally to inquiries while managing multiple tasks and completing priorities.
• Assist customers in the retail store, Paws in the Ranch, including providing product recommendations, processing sales transactions, restocking merchandise, maintaining organized and well-presented displays, assisting with basic inventory tasks, and supporting daily retail operations as needed.
• Communicate customer service concerns or animal welfare issues to managers on duty in a timely and professional manner.
• Maintain compliance with all Center policies, procedures, and safety standards.
• Participate in Center events, promotions, and activities as required.

What We Are Looking For:

• Strong interpersonal, communication, and customer service skills.
• Ability to remain professional, patient, and solution-focused in emotionally sensitive or high-pressure situations.
• Excellent attention to detail, ability to multitask and manage time effectively in a fast-paced environment.
• Sound judgement, reliability, and positive, team-oriented attitude.
• Availability to work weekends and holidays.

Qualifications:

• High school diploma or equivalent required
• Prior customer service experience preferred
• Basic computer skills required
• Familiarity with dog and cat breeds, behavior, or animal welfare is a plus.

Work Conditions: 90% of this job is conducted indoors under office conditions and 10% is conducted outdoors. This environment involves close contact with animals and dander. Helen Woodward Animal Center is a smoke-free environment. Smoking is not permitted in any HWAC building or vehicle.