eCommerce Operations Manager

Job Description

Job Description

We are looking for an eCommerce Operations Manager to lead operational performance across digital sales channels in Honolulu, Hawaii. This role focuses on strengthening fulfillment processes, improving inventory accuracy, and supporting efficient growth through better planning and cross-functional coordination. The ideal candidate brings a strong background in eCommerce operations, marketplace management, and data-driven decision-making within a fast-moving consumer products environment. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling Erica Huggins at View phone number on ziprecruiter.com.

Responsibilities:

• Lead operational execution across online sales channels by refining workflows, improving order flow, and increasing overall efficiency.

• Develop and introduce process enhancements that lower operating costs, shorten delivery timelines, and support business expansion.

• Work closely with Finance, Sales, Marketing, Production, and Supply Chain teams to coordinate forecasts, inventory priorities, and promotional activity.

• Manage channel-level demand planning and inventory allocation for direct-to-consumer and marketplace platforms such as Amazon and Walmart.

• Monitor stock visibility across systems and selling platforms to keep inventory records current and reliable.

• Address inventory exposure by taking action on shortages, excess supply, aging goods, and products approaching expiration.

• Oversee inbound logistics, receiving activity, and inventory movement across multiple warehouse locations.

• Direct cycle counts and full physical inventory reviews, reconcile discrepancies, and partner with Finance to support valuation accuracy and audit preparedness.