Manager / Team Lead - Church Management Systems

Key Responsibilities

• Support CCV’s evolving ministry and departmental CMS needs with a humble "can-do" posture.
• Passion for Data Integrity and Reporting, ensuring data accuracy, consistency, and reliability.
• Monitor CMS data quality, availability, and system performance.
• Collaborate with other CCV departments to maintain a roadmap of deliverables, ensuring shared visibility into CMS capabilities and delivery timelines for key features.

Technical Support and Staff Training

• Deliver technical support for staff using the Rock CMS, addressing user issues promptly and effectively.
• Train and manage internal Rock support staff with a servant’s heart, demonstrating the level of commitment, compassion, and service called for in serving the Lord.
• Conduct comprehensive ROCK training for all new staff members as part of the onboarding process.
• Work with the CMS Team to develop and update training materials and documentation to support ongoing staff development.

Troubleshooting and System Operations

• Identify, troubleshoot, and resolve data-related issues to ensure seamless system operations.
• Serve as the primary point of contact for data integrity and technical concerns within the CMS.

Collaboration and Strategic Planning

• Partner with Rock RMS Developers, the CCV InterTech Dev Team, and ministry leadership to optimize system functionality and ministry engagement.
• Collaborate with staff to develop long‑range plans for Rock RMS enhancements and future version adoption.
• Document and maintain best practices and written processes for ROCK data entry and maintenance.

Qualifications and Experience

• Minimum of 1 year of experience in data integrity, including auditing, reporting, and maintaining accurate records.
• Minimum of 1 year of experience providing technical support and training to staff.
• Minimum of 1 year of experience troubleshooting and resolving data issues to ensure smooth system operations.
• Minimum of 1 year of experience (or willingness and ability to learn) in systems administration functions needed in the support and maintenance of servers in Microsoft Azure.
• Perform additional tasks and responsibilities as assigned by leadership.
• Be flexible and available to support the church in the event of CMS issues or outages.

Desired Experience

• Experience working within a Christian non‑profit workplace.
• Experience with application, use, and support of Rock CHMS/RMS at a similar sized church.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively with both technical and ministry teams.
• Organizational skills and attention to detail.
• Adaptability to changing technology and ministry needs.

Working Relationships

• Reports to: InterTech Director of Technology and Innovation
• Supervises: CMS Technical support staff and volunteers as needed
• Works closely with: Rock RMS Developers, ministry leaders, CCV InterTech App Dev Team, and all staff engaged with CMS