Information Technology Lead

Qualifications 8+ years of experience in IT Management or Service Delivery Strong leadership with the ability to work effectively in a complex, manufacturing environment and be the subject matter expert. Strong experience supporting IT Infrastructure, desktop, and site-based IT applications/services. Working knowledge of emerging technologies. Directs 24X7X365 delivery of support services, ensuring and advocating for stability and network performance. Leads all critical network incidents and proactively monitor and facilitate incident escalations to ensure minimum resolution time and adequate engagement across IT teams. Knowledge of business processes and service delivery with a strong understanding of the integration of business and technology. Understanding IT architecture and systems is a plus. Strong customer orientation and demonstrated ability to collaborate with people at all levels in an organization. Develops and implement methods to improve operations and reduce costs using knowledge of operations and industry best practices and innovations. Ability to lead people and develop high productive teams. Excellent Communication Skills: ability to influence internal / external customers, suppliers, and team members to drive best outcome with the ability to deliver complex information to diverse audiences. Nice to Have Skills & Experience Healthcare industry experience Experience supporting manufacturing sites Six Sigma certified and ITIL certification is a plus. Job Description A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Pleasant Prairie, WI. As an IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6- 8 month contract to hire opportunity! Service Delivery Responsibilities Manage Site IT operations with respect to service delivery. Manage ServiceNow tickets to ensure timely resolution Point of contact for escalation of critical service tickets. Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control) Administrative Responsibilities Responsible for Site IT! Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services. Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans. Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc. MyAccess Administrator MyAccess requests and approvals (unique to some sites) Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM). Develop and maintain a site disaster recovery plan for IT assets. Oversee vendor management to maintain and optimize software licensing agreements with key vendors (e.g., Microsoft, DocuSign, Adobe) to meet IT service requirements effectively. Responsible for approving the procurement of IT hardware corporate-wide (i.e., IQMS, SharePoint, Active Directory, Azure, etc.). Serve as the cybersecurity control owner, responsible for overseeing BSI reviews of actions related to changes in Active Directory and other systems and accountable for approving on Audit board. Oversee and manage corporate mobility initiatives, ensuring seamless integration and functionality of mobile device. #J-18808-Ljbffr Insight Global