Manager, eKAM

Job Title Manager, Selective eRetail- SkinCeuticals

Division: LDB

Location: 10 Hudson Yards

Reports To: Adele Chouinard

Who We Are:

For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

What You Will Do:

This role leads the strategic management of the Pure Player and eRetail accounts for the Aesthetics portfolio, specifically SkinCeuticals and skinbetter science. Role is responsible for driving and deepening partnerships with key accounts such as THG, Bluemercury, and LovelySkin, while maintaining full ownership of financial trends, demand forecasting, and contract management.

A primary focus of this position is aligning supply with market demand. The manager will predict consumption volumes and receipt timing by connecting promotional roadmaps with replenishment flows, identifying proactive opportunities to optimize stock levels and maximize profitable sales. This position requires sophisticated business acumen, with a proven ability to engage C-suite executives and physician partners while navigating the risks and complexities of a dynamic digital landscape.

Key Responsibilities

• Strategic Account Management: Lead end-to-end account operations, including the development of comprehensive budgets, demand forecasts, and strategic roadmaps. Serve as the primary lead for all account communications.
• Growth-Oriented Joint Business Planning: Architect and execute JBPs that prioritize long-term profitability and market share expansion. Collaborate with partners to align brand ambitions with retailer capabilities.
• Financial Management: Ownership of financial performance by managing annual budgets, tracking trade spend, and analyzing variances to ensure targets are met.
• Cross-Functional Leadership: Serve as the strategic lead for the channel in internal meetings. Partner seamlessly with Marketing, Sales, Digital, Supply Chain, Legal, Finance, Education, and Medical Affairs to ensure holistic brand execution.
• Omnichannel & Digital Integration: Ensure retail partners execute a digital strategy that reinforces the brands' medical-grade foundation. Focus on education-led content to drive conversion while strategically managing channel conflict with D2C initiatives.
• Team Development: Build a high-performing team culture through active coaching, mentorship, and a focus on continuous professional development.

What We Are Looking For:

Required Qualifications:

• Education & Experience: Bachelor's degree in a relevant field (e.g., Business, Marketing, or related field) with 5-8 years of experience in cosmetics or retail management.
• Leadership & Relationship Building: Proven leadership experience, including the ability to cultivate and maintain strong relationships with C-suite executives and physician partners within the dermatology community.
• Analytical Skills: Strong analytical skills with the ability to interpret data and extract actionable insights. Experience in demand planning is a plus.
• Sales & Profitability: Demonstrated track record of driving sales growth and exceeding profit targets.
• Industry Knowledge: Comprehensive understanding of the competitive landscape within the clinical skincare market.
• Technical Proficiency: Proficiency in Microsoft Office Suite, Salesforce, and Point-of-Sale (POS) systems.
• Independent Thinking & Decision-Making: Ability to exercise sound judgment and make independent decisions.
• Travel: Willingness to travel as needed.

Preferred Qualifications:

• Self-Management & Organization: Highly organized and self-directed with excellent time management skills.
• Communication & Customer Service: Exceptional written and verbal communication skills coupled with a strong customer service orientation.
• Entrepreneurial Mindset: Innovative, forward-thinking, and possesses a proactive, entrepreneurial spirit.
• Problem-Solving & Creative Thinking: Demonstrated ability to identify opportunities, creatively solve problems, and implement effective solutions.

As an integral part of our culture at L'Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L'Oréal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range : 98,200 - 140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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