Member Service Representative I, II, and III

Job Description

Job Description

Description:

A Member Service Representative works with their team to provide awesome daily service to our members. Their job is not limited to one station or even one branch; they provide member support and coverage to the credit union. The key elements that make up a Tucoemas Member Service Rep I are:

• Live out our Core Values with every member and team member in every interaction.

a) Stop doing stupid things.

b) Be the sunshine today.

c) Be Awesome.

d) It takes a village.

e) Sweep your own doorstep.

f) Champion in the arena.

• Accurately process teller transactions, such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, etc.
• Provides exceptional member service to all members
• The ability to work at any location as needed.
• Takes an active role in branch member service programs by greeting all members, learning their names, and meeting their banking needs by introducing credit union products and services.
• Goes the ‘extra mile’ to build trust relationships, customer loyalty, and satisfaction.
• Supports the branch team to achieve service and benchmark goals.
• Participates in all assigned employee development programs in support of the Credit Union’s commitment to our values and mission.
• Resolves routine issues and directs complex issues to the appropriate management staff member.
• Balances currency, coins, and checks in cash at the end of shift and compares totaled amounts with data displayed on the core processing system; secures cash.
• Performs other duties and projects as assigned.
• Able to meet branch transaction and service benchmarks through goal attainment.

• High school degree or equivalent.
• Ability to be Bonded
• Minimum of one year of Hospitality Experience
• Ability to work Monday-Saturday between the hours of 8:30-6:15 at all branch locations.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Self-motivated and excellent communication skills
• Able to travel to cover other branches for training or staffing as needed.
• Prior banking and/or credit union experience is preferred.
• Experience with the core platform Jack Henry is preferred.
• Fluency in Spanish is a plus.
• Cash Handling experience is a plus.
• Ensures compliance with all safety, security, and compliance programs, including but not limited to BSA, AML, OFAC, Branch Security, and Safety.