Restaurant Manager

Restaurant Manager

The Restaurant Manager is responsible for overseeing the daily operations of all front-of-the-house functions. This includes ensuring the restaurant's appearance and presentation meet brand standards, delivering an exceptional guest experience, and providing professional leadership and direction to front-of-the-house associates. The RM acts as a key liaison between staff and management, driving operational efficiency, team performance, and customer satisfaction. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Responsibilities include, but are not limited, to the following:

• Oversee daily operations of the dining area, ensuring cleanliness, organization, and adherence to brand standards.
• Monitor guest flow and seating arrangements for optimal service.
• Ensure exceptional customer service and resolve guest complaints promptly.
• Provide professional leadership and direction to front-of-the-house associates.
• Manage staff schedules, breaks, and shift coverage.
• Monitor cash handling procedures and ensure compliance with company policies.
• Assist with budgeting, cost control, and revenue tracking.
• Enforce health, safety, and sanitation standards.
• Address operational challenges quickly and effectively.
• Act as a liaison between kitchen and front-of-house teams.
• Operate POS systems and reservation software.
• Prepare and review daily reports on sales, labor, and guest feedback.

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

Interacts with management, fellow Associates and/or guests. Ability to verbally communicate effectively with guests and coworkers. Ability to stand and walk for extended periods (five hours or more). Ability to lift and carry trays up to 30 lbs. Comfortable working in a fast-paced, upscale environment. Requires transporting, pushing, pulling, and maneuvering items weighing up to 40 lbs. Requires eye/hand coordination. May require use of standard office equipment. (Micros System) May require basic math with the ability to distinguish letters, numbers and symbols. Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions. Exposure to cleaning chemicals.