General Manager

General Manager Job Description

Reports to: Regional Manager

Job Summary: Responsible for planning, directing, and coordinating all operations and personnel management. Ultimately responsible for the restaurant's financial performance and compliance with Duffy's brand, employment handbook and health and safety standards.

Major Areas of Responsibility:

• Complete knowledge of all expectations of the Manager and AGM/Sr. AGM position.
• Advanced P&L Involvement.
• P&L variance report/Corp vs. store P&L.
• Identifying problem cost areas and managing solutions.
• Long term profitability improvement.
• Budgeting and forecasting.
• Advanced food knowledge and recipe compliance.
• Food cost expert.
• Develop positive relationships with FOH and BOH staff and managers.
• Write prep lists.
• Sysco ordering and receiving.
• Proactively manage FOH and BOH labor.
• Recipe compliance.
• Knowledge of declining budget.
• Direct local store marketing initiatives.
• Prepare for and participate in manager meetings.
• Create manager schedules.
• Coaching, counseling, and terminations.
• AGM, AM, and/or Team player annual reviews.
• Manage and develop all store level managers.
• Teach Core Beliefs.
• Manage HR issues.
• Onboarding compliance.
• Complete and turn in payroll.
• Train and mentor, all managers.
• Orientation of all new hourly staff members.
• Responsible for all FOH training.
• Complete knowledge of the General Ledger.
• Knowledge of accounts and approved vendors.
• Bar management.
• Liquor inventory and ordering.
• Maintain a budgeted food and beverage cost.
• Knowledge of increasing bar sales.
• Produce cost effective specials.
• Enter all invoices.
• Write bartender schedules.
• Keep marketing material current.
• Menu spec compliance.
• Knowledge of Health Inspections.
• Understand Ecosure goals.
• Maintain a positive attitude and professional approach to coworkers and customers.
• Understand Specific Measurable Achievable Relevant Time-bound (SMART) goals.

Qualification Standards

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Integrity — Job requires being honest and ethical.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Social Orientation — Job requires preferring to work well with others rather than alone.

Essential Functions

• Stand for long periods of time.
• Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
• Repeat the same movements.
• Walk or stand for long periods of time.
• See details of objects that are less than a few feet away.
• See details of objects that are more than a few feet away.
• See differences between colors, shades, and brightness.
• Understand the speech of another person.
• Speak clearly so listeners can understand.
• Use stomach and lower back muscles to support the body for long periods without getting tired.
• Keep your hand and arm steady while moving.
• Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
• Bend, stretch, twist, or reach out their body.
• Be physically active for long periods without getting tired or out of breath.
• Focus on one source of sound and ignore others.
• Hear sounds and recognize the difference between them.
• Use muscles to lift, push, pull, or carry heavy objects.
• Use muscles for extended periods without getting tired.
• Determine the distance between objects.
• Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
• React quickly using hands, fingers, or feet.
• Add, subtract, multiply, or divide quickly and correctly.
• Multitasking different work activities and shifting attention from one task to another.
• Heavy lifting up to 40 lbs.
• Occasionally exposed to toxic or caustic chemicals.
• Occasionally exposed to extreme cold and/or heat (non-weather).
• Perform tasks for a prolonged period of time on a computer and computer keyboard.
• Available to work days, nights, weekends, and holidays.