Medical Assistant/Patient Services Representative

Vivent Health Medical Assistant/Patient Services Representative

We're on a mission to end HIV/AIDS through integrated, personalized, judgment-free care. That means meeting people where they are and supporting the whole person - medically, socially, and emotionally. And every role here plays a part in that mission.

We believe healthcare works best when it's rooted in equity, dignity, and access for all. At Vivent Health, we're building a culture where every person - both patients and employees - feels seen, respected, and empowered to thrive.

But what truly sets us apart is how we work.

You'll be part of a deeply collaborative, interdisciplinary team united around one goal: better outcomes for the communities we serve. Our model brings together medical care, behavioral health, pharmacy, research, and prevention, creating a holistic approach that changes lives every day.

This isn't just a workplace. It's a community. It's a mission. It's your chance to be part of something bigger.

Choose Vivent Health and turn your work into purpose.

Your Contribution:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Medical Assistant/Patient Services Representative (MA/PSR) reports to the Practice Manager/PSR Supervisor. In addition, to performing a variety of important tasks related to the accurate and appropriate registration and scheduling of patients, the MA/PSR is often the first point of contact between the patient and the organization and thus is responsible for creating a positive and helpful impression. The MA/PSR position is considered a crucial link between the patient and the care delivered by clinical and service staff of Vivent Health Services Departments. Patient services are the key priority in this position requiring the PSR/MA to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Our Expectations:

Winning Skills and Behaviors for Success.

Essential Job Duties

• Communicate effectively with the public, including employees, patients, clients, volunteers, visitors, and vendors.
• Treat patients and clients with respect and sensitivity; explain procedures to new patients.
• Provide direct patient care, including rooming, maintaining exam rooms, vital signs, vaccinations, ECGs, and phlebotomy.
• Register and update patient information in electronic health records, schedule patient appointments, verify insurance, and collect co-pays.
• Make reminder calls to ensure patient attendance.
• Assist in managing patient flow and clinic operations.
• Answer, screen, and forward phone calls, providing basic information.
• Support staff with administrative tasks like distributing information, faxing, copying, scanning, ordering medical supplies, and word processing.
• Prepare and maintain patient records in compliance with regulations.
• Process specialty care referrals and abstract lab results.
• Ensure clinic equipment is in good working order, monitoring expiration dates and performing routine checks.
• Participate in quality improvement activities, special projects, and reporting.
• Perform other duties as assigned by the practice manager.
• Adherence to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Knowledge Required:

Required and preferred knowledge and experiences to succeed.

• Education:
  • High school diploma or equivalent
  • Certified Medical Assistant (CMA) required; Registered Medical Assistant (RMA) accepted in states where applicable.
  • Basic lifesaving certificate
• Work Experience:
  • One year or greater experience in phlebotomy
  • Demonstrated knowledge of universal precautions
  • Minimum of 3 years of professional administrative experience
  • Six months of health care receptionist experience
  • Ability to work well under pressure with minimal supervision
  • Ability to handle multiple tasks simultaneously in a busy clinic environment
  • Epic experience strongly preferred
• Soft Skills:
  • Must have a valid driver's license
  • Willingness to travel within the designated territory
  • Professional appearance and demeanor
  • Ability to work with a diverse patient population
  • Proficient computer skills and a working knowledge of Microsoft Office and Windows
  • Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community
  • Demonstrate exemplary customer service and interpersonal communication skills; must have the ability to work with diverse people groups.
  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
  • Must be highly flexible; able to accommodate changing needs of the department.
  • Well-developed verbal and written communication skills.
  • Knowledge of and sensitivity to HIV/AIDS disease and ability to interact with diverse populations.
  • Working knowledge of Spanish language (bilingual) is a plus.

Additional Preferred Qualifications:

• HIV experience in a not-for-profit environment.

Statement of Inclusion:

Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate.

Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.

Going beyond the law's requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications.

As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs.

Pay Rate:

Starting at $25.00/hourly (Depending on Experience)

The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range.

Why Join Us?

• Generous PTO, including 12 paid holidays
• 401(k) with 100% employer match up to 5%
• 12 weeks fully paid parental leave for benefits-eligible employees after one year
• Employer-subsidized medical, dental, vision, and gender-affirming care
• Tuition reimbursement and licensure assistance
• Benefits for full-time and eligible part-time roles

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

Equal Opportunity Employer This employer is required