Senior Software Engineer - ITSM Service Now Team

Senior Software EngineerThe Senior Software Engineer is responsible for design, build, and scale our ServiceNow Strategic Portfolio Management (SPM) capability. You'll be central to how the organization plans, resources, and executes its strategic initiatives — working across portfolio planning, resource and demand management, time carding, and digital portfolio tracking. This role drives comprehensive roadmap execution, strategic platform alignment, automation-led innovation, financial risk reduction, and a stable, secure ServiceNow environment.Job DutiesDesign secure, scalable systems; review code; maintain documentation ensuring adherence to best practices.Design, build, and maintain ServiceNow SPM solutions spanning Portfolio, Program, Project, Demand, and Resource ManagementLead technical implementation of resource management workflows, including portfolio planning, MS Teams integration, and resource management pilotsBuild and maintain timecard management functionality for tracking colleague time against projects and programsManage and support project management capabilities across strategic programs and portfoliosDevelop structured demand management processes to review and prioritize resource and time requestsBuild out digital portfolio management, tracking the portfolio of applications and business systems within SPM across all in-flight programs and projectsPartner with PMO, IT leadership, and business stakeholders to translate strategic goals into scalable platform solutionsContribute to platform governance, release management, and best practices to keep SPM and related modules stable and maintainableDrive ServiceNow automation and process improvement across employee experience, onboarding, workflows, and IT asset managementMentor other engineers and help raise the bar on ServiceNow development practicesSupport a stable, secure, and optimized ServiceNow environment, reducing errors and improving incident response timesMinimum QualificationsBachelor's Degree in Computer Science, Engineering, or related field orHigh School Diploma/GED and 7 years preferred work experience.5 years in software development, including experience with distributed systems and cloud platforms.Proficiency in programming languages and API development (Java, C#, Python, JavaScript/TypeScript; REST/gRPC) with strong understanding of architectural patterns and system design.Experience with cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, CloudFormation), and container orchestration (Docker, Kubernetes).Expertise in databases (SQL and NoSQL) and related data management practices.Knowledge of security principles, authentication, authorization, and compliance best practices.Hands-on experience with DevOps tools and practices, including CI/CD pipelines, automated testing, monitoring, and logging (ELK Stack, Prometheus, Splunk).Strong collaboration, communication, analytical problem-solving skills, and ability to mentor and support engineering teams.Preferred QualificationsMaster's Degree in Computer Science, Engineering, or related field7 years with a track record of solving complex technical challenges and mentoring engineers.Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.