Senior Sales Trainer

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Senior Sales Trainer is responsible for designing, delivering, and continuously improving training and readiness programs for Medica's direct-to-consumer National Sales Team, supporting Medicare, Medicaid, and Individual & Family Business (IFB) products. This role serves as a strategic partner to sales leadership, ensuring representatives are informed, trained, and prepared to succeed in a highly regulated and rapidly evolving environment.

The Senior Sales Trainer leads key initiatives including new employee onboarding, open enrollment readiness, ongoing professional development, and implementation of product, system, regulatory, and process updates. By assessing business needs and translating complex information into engaging learning experiences, this individual equips the sales team with the knowledge, skills, and confidence needed to deliver exceptional service to consumers and business partners.

The ideal candidate is a proactive, collaborative professional who stays ahead of industry trends, monitors regulatory and product changes, and identifies opportunities to strengthen team performance. Acting as the connector between sales, operations, product, compliance, and other business partners, this person plays a critical role in keeping the team aligned, informed, and ready to sell. Performs other duties as assigned.

Key Accountabilities:

New Employee Onboarding

• Design, implement, and continuously improve onboarding programs for Medica's National Sales team.
• Lead onboarding for new employees across Inside Sales, Broker Experience, Sales Relationship Management, and other consumer sales and service functions.
• Develop and deliver engaging learning experiences that accelerate time-to-proficiency and prepare employees to confidently serve consumers and business partners.
• Serve as a trusted resource for new team members, providing guidance, coaching, and support throughout the onboarding journey.
• Partner with leaders and subject matter experts to ensure onboarding programs align with business objectives, regulatory requirements, and role expectations.
• Evaluate onboarding effectiveness and implement enhancements based on learner feedback and business outcomes.

Sales and Service Readiness

• Lead training and readiness initiatives that prepare the team for Annual Enrollment Period (AEP)/Open Enrollment Period (OEP).
• Monitor and communicate product, compliance, regulatory, system, process, and industry updates to ensure the team remains informed and prepared.
• Translate complex information into clear, actionable training and communications that support sales and service excellence.
• Act as a primary point of contact for training-related questions, helping employees navigate challenges and identify solutions.
• Partner with the Sales Technology Trainer to support technology implementations, system enhancements, and adoption efforts.
• Collaborate with Content Specialists and business partners to maintain training materials, job aids, knowledge resources, and readiness documentation.
• Assess organizational readiness and proactively identify training opportunities that support business goals and performance outcomes.

Continual Performance Improvement

• Develop and implement programs that strengthen sales and service performance through ongoing learning, coaching, and development.
• Identify best practices from top performers and incorporate their successes into training, coaching, and performance support resources.
• Design and manage mentorship and peer-learning opportunities that foster collaboration, engagement, and professional growth.
• Assess team knowledge, skill gaps, and development needs through observations, feedback, and performance data.
• Create targeted learning solutions that deepen understanding of products, regulations, systems, consumer experience, and industry trends.
• Continuously evaluate training effectiveness and recommend improvements that enhance individual and team performance.
• Foster a culture of continuous learning by encouraging curiosity, knowledge sharing, and professional development.

Required Qualifications:

• Bachelor's degree or equivalent experience in related field
• 5+ years of work experience beyond degree delivering sales training, facilitating new hire onboarding, or learning and development programs in a health care sales environment

Preferred Qualifications:

• Experience supporting direct-to-consumer sales teams, call center operations, broker support functions, or customer service organizations

• Demonstrated experience developing and facilitating instructor-led, virtual, and blended learning programs

• Experience leading training and readiness initiatives for Annual Enrollment Period (AEP), Open Enrollment Period (OEP), or other large-scale business launches

• Knowledge of current healthcare industry trends, CMS regulations, and consumer sales best practices launches

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary grade for this position is $62,700 - $107,500. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $62,700 - $94,080. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.