Housing Assistant

THIS POSTING IS FOR 9 POSITIONS AND PRESENT AT 1 FORDHAM PLAZA, BRONX, NY The New York City Housing Authority (NYCHA) is seeking a Housing Assistant for the Leased Housing Department's Bronx Client Services team. This unit is responsible for conducting annual and interim reviews of household income and composition, processing lease renewals and rent increases, and communicating with program participants and landlords. Under the general supervision of the Assistant Housing Manager, the Housing Assistant will perform work of ordinary difficulty and responsibility related to the administration and management of NYCHA's Leased Housing Department within the Bronx Client Services unit. The Housing Assistant will exercise some independent judgment and decision-making while carrying out assigned duties. Responsibilities Use HUD regulations, NYCHA policy, and procedure to review and evaluate documents to process lease renewals, annual, and interim recertifications and perform income verification. Process household updates. Research and provide an accurate analysis of case activities. Analyze and resolve income discrepancies. Process lease renewal requests including rent reasonableness assessments. Create and process payment adjustments. Complete case corrections. Respond to information requests, emails, and correspondence. Ensure timely delivery of responses to inquiries. Identify and escalations of case and system issues for immediate follow-up. Report system issues and suggest enhancements to improve operations. Perform other duties as assigned. NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT. NOTE: This position is open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55‑a Program. Additional Information For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity. For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the ATLS must reapply to this vacancy posting to be considered for this position. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS). Minimum Qualifications A baccalaureate degree from an accredited college; or an associate degree or sixty semester credits from an accredited college and one year of satisfactory full‑time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant‑related problems; or a four‑year high school diploma or its educational equivalent, and three years of satisfactory full‑time experience as described in "1" above; or a satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full‑time experience. However, all candidates must have a four‑year high school diploma, or its educational equivalent. Preferred Skills Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance functions, including the Department of Housing and Urban Development (HUD) rules and regulations. Proficiency in Word, Excel, Outlook, and other database systems. Ability to communicate clearly and concisely, both verbally and in writing. Excellent detail‑orientation and follow‑up skills. Excellent time‑management skills. Ability to work in a high‑volume, fast‑paced environment. Ability to navigate online databases. Excellent customer service skills, including proper business phone and email etiquette. Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at Residency Requirement NYCHA has no residency requirements. Equal Opportunity Statement The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr City of New York