Consulting Manager - Dynamics 365 Customer Engagement

Consulting Manager - Dynamics 365 Customer Engagement

Cognizant Consulting is more than Cognizant's consulting practice. We are a global community of 6,000+ professionals dedicated to helping clients reimagine their businesses for the digital era. Combining deep industry expertise with technology advisory capabilities, we partner with leading organizations to deliver transformative business outcomes for Fortune 500 companies around the world.

As part of our continued growth, we are looking for a Consulting Manager with deep expertise in Dynamics 365 Customer Engagement and Power Platform to join our Microsoft Business Group consulting team.

As a Consulting Manager - Dynamics 365 Customer Engagement, you will make an impact by helping enterprise customers improve the health, performance, security, and long-term sustainability of their Dynamics 365 and Power Platform environments.

This is a client-facing advisory and assessment role focused on evaluating existing implementations, identifying technical risks, and providing strategic recommendations aligned with Microsoft best practices. You will work closely with business and technology stakeholders to improve platform governance, operational excellence, security, and application performance.

You will be a valued member of the Microsoft consulting team and collaborate with customer leadership, solution architects, administrators, developers, and business stakeholders to deliver high-value technical assessments and modernization recommendations.

In this role, you will:

• Lead technical assessments of Dynamics 365 Customer Engagement and Power Platform environments, evaluating architecture, configuration, integrations, environment strategy, and operational maturity.
• Assess security models, including Business Units, security roles, teams, user permissions, and governance controls, recommending improvements aligned with least-privilege and compliance principles.
• Identify risks, performance issues, technical debt, misconfigurations, and platform governance gaps across Dynamics 365 CE, Dataverse, customizations, integrations, and Power Platform solutions.
• Provide strategic recommendations aligned with Microsoft best practices for Dynamics 365, Power Apps, Power Automate, Dataverse, platform governance, and Application Lifecycle Management (ALM).
• Develop customer-facing assessment reports, executive summaries, remediation roadmaps, and modernization recommendations that improve long-term platform success.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants anywhere within the United States.

Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you must have to be considered:

• 5+ years of hands-on experience with Dynamics 365 Customer Engagement and Power Platform technologies.
• Demonstrated experience delivering technical assessments, advisory engagements, or consulting services for enterprise clients.
• Advanced expertise in Dynamics 365 Customer Engagement, including Sales, Customer Service, and Field Service modules.
• Strong experience with Microsoft Dataverse, Power Apps, Power Automate, and Power Platform administration.
• Experience assessing and optimizing Dynamics 365 security models, including Business Units, security roles, teams, and user permissions.
• Proven ability to identify technical risks, platform governance gaps, performance challenges, and remediation opportunities across Dynamics 365 and Power Platform environments.
• Experience evaluating operational processes, environment health, monitoring practices, incident management, and governance frameworks.
• Strong understanding of Application Lifecycle Management (ALM), solution management, deployment pipelines, and environment strategy.
• Excellent communication and stakeholder management skills, with the ability to translate complex technical findings into actionable business recommendations.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.

Required Certifications

• PL-7003: Power Platform Model-Driven App Certification.
• MB-910: Microsoft Dynamics 365 Fundamentals (Customer Engagement Apps).
• MB-280: Dynamics 365 Customer Experience Analyst or MB-240: Dynamics 365 Field Service Functional Consultant.

These will help you succeed:

• 7-10+ years of experience in Dynamics 365, Power Platform, CRM transformation, or enterprise technology consulting.
• PL-200: Power Platform Functional Consultant Associate certification.
• Additional Microsoft Dynamics 365 or Power Platform certifications.
• Experience designing and evaluating Major Incident Response Plans (MIRPs) aligned to operational SLAs and business continuity requirements.
• Deep understanding of platform governance, environment management, compliance, and enterprise CRM modernization strategies.
• Experience with integration architecture, APIs, and complex enterprise application ecosystems.
• Familiarity with regulatory and compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II.
• Experience supporting clients within regulated industries, including Financial Services, Healthcare, or Government sectors.
• Experience contributing to proposals, client pursuits, solution development, and business growth initiatives.
• Experience mentoring consultants and supporting knowledge-sharing across delivery teams.

Salary and other compensation

The annual base salary for this position is $81,000 - $129,000, depending on experience, skills, qualifications, geographic location, and other job-related factors.

In addition to base salary, this position may be eligible for discretionary bonuses and other compensation incentives based on individual and company performance.

Cognizant also offers a comprehensive benefits package, including medical, dental, vision, life insurance, paid holidays, paid time off, a 401(k) plan, and wellbeing programs designed to support your physical, mental, and financial wellness.

Why Cognizant Consulting

At Cognizant Consulting, you'll work alongside industry-leading experts helping global organizations maximize the value of their Microsoft investments. You'll have the opportunity to solve complex business and technology challenges, influence enterprise transformation programs, and continuously expand your expertise across the Microsoft ecosystem.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting perspectives to this role.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email View email address on click.appcast.io with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.