Contact Center Rep Associate

Summary Registers patients, schedules appointments, procedures and testing. May obtain referral or insurance information, verify guarantor information, quote co‑pay, coinsurance, and self‑pay rates to patients. Provides efficient flow of clinical and non‑clinical information via phone in a call center setting. Responsibilities Performs patient registration and scheduling functions and obtains insurance and demographic information. Obtains and verifies referral or insurance authorization/pre‑certification approvals from health plan or primary care physician office. Explains financial requirements to patients or responsible party, quoting co‑pay, self‑pay and co‑insurance as required. Ensures communication services for hearing impaired and non‑English speaking patients are initiated and educates patients on the My Health Connection tool. Ensures accuracy of information given to patients and colleagues. Expedites information from staff to management and works with staff from other clinics to gather information and train staff on scheduling. Collaborates with staff from other departments to improve overall patient experience and appropriately escalates calls as needed. Applies critical thinking skills, decisive judgement, and works with minimal supervision in a fast‑paced environment. Requirements High School diploma or GED. Preferred: Bachelor’s degree. Career Ladder UCHealth offers a structured way to grow skills, responsibilities, and pay. As experience and expertise increase, opportunities to move through different levels of the career ladder become available. Benefits Recognition Performance bonus: 3‑Year Incentive Bonus, paid annually each October during the third year of employment. Performance‑based pay increase: Annual Merit Pay Increase for work that meets or exceeds performance standards. Market reviews: Annual pay reviews to ensure alignment with market standards. Health and Well‑Being Medical, dental and vision coverage. 24/7 mental health and well‑being support for employees and dependents. Discounted gym memberships and fitness resources. Free Care.com membership. Voluntary benefits: accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs. Paid time off (PTO), paid family and medical leave (incl. Colorado FAMLI), leaves of absence. Initial PTO load with first paycheck. Basic life and accidental death & dismemberment coverage with buy‑up options. Short‑term and long‑term disability with buy‑up options. Retirement and Savings 403(b) plan with employer matching contribution. Additional 457(b) plan may be available. Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in a high‑deductible (HD) medical plan. Education and Career Growth Access to academic degrees and certificate programs. Up to 100% of tuition, books and fees paid for qualified degrees. Other programs may qualify for up to $10,000/year pre‑paid or up to $5,250/year tuition reimbursement. Access to LinkedIn Learning and internal professional development opportunities. Assistance navigating the Public Service Loan Forgiveness program. *Eligibility for some programs is based on an employee's scheduled work hours. Equal Opportunity Employer UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. #J-18808-Ljbffr UCHealth