Market Manager - Cleveland

Lead the Business. Elevate the Guest Experience. Partner with Exceptional Providers. At Face Forward Aesthetics, we believe confidence begins with exceptional care, meaningful relationships, and extraordinary leadership. We are redefining what modern medical aesthetics looks like by combining clinical excellence, elevated hospitality, and operational discipline to create an experience that is as exceptional for our guests as it is for our team. We are seeking an experienced Market Manager to lead our Cleveland clinics. This is not a traditional clinic management role. Our Market Managers are business leaders. They own the success of the clinic by developing high performing teams, partnering with exceptional providers, and creating an environment where operational excellence supports outstanding clinical care. If you are energized by growing businesses through people, solving complex operational challenges, and delivering exceptional guest experiences, we invite you to join us. As Market Manager, you will have the opportunity to lead every aspect of clinic performance. Reporting to the COO, you will work alongside talented Nurse Practitioners and providers to create an environment where providers can focus on delivering exceptional clinical outcomes while you lead the business through operational excellence, financial accountability, and people leadership. You’ll have the autonomy to influence results, develop future leaders, improve operational performance, and help shape the future of a growing organization committed to excellence. What You’ll Lead As the business leader of the clinic, you will: Drive clinic revenue, profitability, and overall business performance Build, coach, and develop a high-performing clinic team Partner with providers to improve productivity, operational efficiency, and guest outcomes while respecting clinical autonomy Lead all aspects of daily clinic operations, including staffing, scheduling, inventory, facilities, compliance, and operational execution Use business data and key performance indicators to identify opportunities and improve performance Strengthen membership growth, guest retention, rebooking, and retail performance Ensure every guest experiences the elevated hospitality and personalized care that defines Face Forward Create a culture grounded in accountability, collaboration, continuous improvement, and exceptional service What Success Looks Like Successful Market Managers think and lead like business owners. They: Inspire teams to achieve ambitious goals Build trusted partnerships with providers Improve clinic performance through data-driven decision making Develop team members through coaching and accountability Create exceptional guest experiences that drive loyalty and retention Maintain operational excellence while continuously improving business results Success is measured through clinic revenue, provider productivity, membership growth and retention, guest satisfaction, operational consistency, inventory accuracy, compliance, and the strength of the clinic team. What You Bring We're looking for an accomplished leader who has successfully grown a business through people, operational excellence, and financial accountability. Qualified candidates will have: Three or more years of leadership experience in medical aesthetics, dermatology, plastic surgery, healthcare, luxury hospitality, wellness, or another service-focused industry Demonstrated success improving business performance through operational leadership Experience coaching and developing high-performing teams Strong financial acumen with experience managing KPIs, labor, inventory, and operational performance Experience partnering with licensed healthcare providers or working in a provider-based environment Excellent communication, leadership, and problem-solving skills A passion for creating exceptional guest experiences Experience in medical aesthetics, dermatology, plastic surgery, cosmetic dentistry, ophthalmology, or another outpatient healthcare setting is strongly preferred. Why Face Forward This is an exciting time to join Face Forward. We're investing in our people, our clinics, and the future of our organization. With new executive leadership, a commitment to clinical excellence, and a focus on building an exceptional culture, we're creating one of the premier aesthetics organizations in the country. When you join Face Forward, you’ll find: Competitive base compensation of $65K - $75K with up to $10K annual bonus potential paid quarterly Comprehensive medical, dental, vision, and retirement benefits, as well as company-paid short and long-term disability insurance Company-paid life insurance, as well as optional hospital indemnity and accident insurance Paid parental leave Paid time off Free staff treatments and discounted products Opportunities to influence strategy and drive meaningful business results A collaborative partnership with talented providers and leaders A culture built on accountability, continuous improvement, and teamwork The opportunity to build a career with a growing organization that values leadership and development Face Forward Aesthetics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment decisions are made based on qualifications, merit, and business needs—without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. We participate in E-Verify where required by law. Face Forward Aesthetics is a drug-free workplace . Compensation Transparency Face Forward Aesthetics provides a compensation range for each posted position in compliance with applicable state and local pay transparency laws. Actual compensation within the stated range will depend on factors such as skills, experience, certifications, and geographic location. Certain positions may also be eligible for bonuses, incentives, or additional benefits as part of the total rewards package. #J-18808-Ljbffr Face Forward Aesthetics