Veterinary Customer Service Representative

Job Description

Job Description

Company Description

Our mission at Small Animal Emergency Services is simple: provide exceptional emergency and critical care for the pets of Vass, NC while simultaneously offering comfort, compassion, and support to the people who love them. We are committed to maintaining a clean, welcoming, and professional environment where both our patients and team members can thrive.

Our busy emergency hospital sees an average of 500 patients each month and is equipped with advanced diagnostic and treatment capabilities; including an in-house IDEXX laboratory, digital radiography, ultrasound, endoscopy, and therapeutic laser technology. This allows our team to deliver high-quality, timely care for a wide variety of cases!

No two shifts are ever the same. Our medical team manages everything from minor injuries and routine emergencies to complex critical cases, such as septic ruptures, orthopedic trauma, cardiac arrest, and more. The diverse caseload offers continual opportunities to challenge and expand your clinical skills while making a meaningful impact on the lives of pets and their families.

If you're looking for a collaborative, fast-paced environment where medicine is rewarding, cases are varied, and every day brings new opportunities to learn, we'd love to meet you!

Our hours of operation are:

• Monday - Friday: 06:00 pm ~ 08:00 am
• Saturday & Sunday: 24 Hours
• Select Holidays: 24 Hours

Job Description

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We're Looking For:

• Minimum 1+ years of veterinary receptionist experience preferred , minimum 1+ years experience in any customer service field required .
• Compassionate, calm team player with a positive attitude.
• Exceptional multitasking abilities and strong communication skills.
• Highly organized with excellent computer proficiency.
• Self-motivated, with a desire to continuously learn and grow in your role.
• Ability to handle emotionally charged situations with professionalism and resilience.
• Excellent written and verbal communication skills, especially in difficult or emotional circumstances.
• Comfortable working in a veterinary environment—must not be squeamish.
• Ability to adapt quickly to changing situations and manage multiple priorities effectively.

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation + Shift Differential Opportunities
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: