Customer Service Team Lead

Location City: Channahon, State: Illinois (US-IL), Country: United States (US). A Day In The Life A Day In The Life: The Customer Service Team Lead will support leadership with the coaching and development of processes followed daily for employees of the BLC Customer Service Team. The role also acts as an advocate for both the customer and Bunge, ensuring that customer needs are handled efficiently and profitably. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The Team Lead will focus on transferring and documenting institutional knowledge and Bunge methodologies regarding the full range of sales support activities, including but not limited to answering daily questions regarding processes, directing requests to the appropriate teams to avoid delays, creating and maintaining standard operating procedures, and collaborating with interconnected teams outside operations. The incumbent will also be responsible for communicating long‑term development goals to their leader, coaching on individual one‑on‑ones, and suggesting customized training programs to meet the needs of current and prospective customer service team members. What You'll Be Doing Work with internal and external resources as needed to develop training materials, course plans, and schedules for training the customer service team. Schedule and conduct or coordinate delivery of training resources for classroom and project-based training with target audiences. Develop and implement training evaluation methods and tools in conjunction with the HR Talent Management team to evaluate the effectiveness of training initiatives. Field daily and common questions from staff to guide them on daily processes. Assist the Customer Service Supervisor with escalations to resolve operational and customer issues. Support excellent customer experiences by coordinating shipment and order changes based on delivery window, inventory availability, and fill‑rate requirements set by the customer. Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution, expedite correction or adjustment, and follow up to ensure resolution. Maintain a high level of professionalism at all times, creating a connection and developing rapport with every customer to provide outstanding, personal service. Serve as the main point of contact and liaison between the customer and internal groups such as Commercial, Operations, Product Management, and Supply Chain teams. Travel as necessary to Bunge facilities and customer meetings. Skills / Experience Requirements Bachelor's degree in Business or a related field. Five years of customer service experience in food ingredients, agribusiness, or a related field. Experience in business processes, process improvement, systems integration, and identifying project requirements. Ability to problem‑solve, organize projects, and report progress clearly. Proven track record in relationship building, training, and project management. Benefits Bunge offers a variety of benefits including health and wellness plans, retirement contribution, and paid vacation/holidays. Compensation The compensation range for this position is $83,446.00–$94,248.00. In addition to the regular compensation, this role is also eligible for an annual incentive bonus. #J-18808-Ljbffr