Retail Shift Supervisor - Americana Mall

Retail Shift Supervisor in our Century City Venchi Store Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well‑being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing the quality of life, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo, and four regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well‑being. Our Mission We are looking for highly motivated and experienced Shift Supervisors to join our team based in Los Angeles. Our retail channel is very dynamic and growing quickly, and is central to the development of our company, with direct stores in Italy, the UK, and the US, and planned openings nationwide. It is a great opportunity for an ambitious talent who wants to make a difference in the retail world. Your Role As the Shift Supervisor (Team Lead) your role is to create a ‘unique Italian welcoming environment’ full of warmth and friendliness for our customers visiting our store. You will support the store manager in executing day‑to‑day operations, ensuring the team works effectively and customers remain at the heart of everything. Duties include selling, refilling store needs, visual merchandising, cash handling, employee coaching, processing register transactions, and more. You will work on your feet in a fast‑paced environment that requires flexibility between these duties. A key expectation is a candidate who is confident interacting with people, supports the team by example, and takes great satisfaction from knowing their high‑quality service has improved a customer’s day. In Summary Brief understanding of operational KPI’s, including sales, waste, and labor. Assist and support the store manager with day‑to‑day operational priorities. Hands‑on and willing to chip in as and when necessary. Proactive in achieving targets, executing shifts according to goals, and placing team members in the optimal positions. Open and close the store using daily checklists. Cash handling and reconciling the register daily. Maintain a clean, safe workplace and adhere to health and safety legislation. Encourage clear and engaging communication within the team and upwards. Keep the store manager aware of team performance and individual contributions. Ensure the team consistently delivers great customer service and provides the best product according to Venchi guidelines and mission statement. Key Skills That The Supervisor Role Requires Setting an example for the team by being a role model. Exceptional customer service and operational standards. Demonstrate a growth mindset and always be proactive. Be a quick learner with a positive can‑do attitude. Ability to multitask and think on your feet. Comfortable working evenings and weekends, which are the busiest times. Friendly and energetic, enjoys working as part of a team. Benefits At Venchi, we recognize the hard work and commitment required to succeed in your role, so we offer the following competitive benefits to all employees: Health Insurance Dental Insurance 401(k) Plan with up to 4% Company Matching Paid Parental Leave (up to 13 weeks) Paid Time Off (PTO) Flexible Spending Account (FSA) Commuter Benefits Wellness Program (Wellhub) Employee Discount on Venchi products Free and fresh gelato and espresso during your shift. #J-18808-Ljbffr Venchi