Clinical Relations Manager - West Coast

How You'll Contribute:The Clinical Relations Manager is an experienced individual contributor responsible for supporting clinical trial recruitment and engagement efforts across assigned clinical sites. This role partners with Clinical Research, Clinical Relations leadership, and commercial stakeholders to execute recruitment strategies, support investigator engagement, and drive study enrollment.The position contributes to training initiatives, site support activities, and communication strategies, while applying knowledge of clinical research processes and maintaining compliance with regulatory and company standards. The role operates with independence on assigned responsibilities while collaborating closely with cross-functional stakeholders. This role is primarily field-based rather than office-based and requires regular travel.What You'll Do:Clinical Study RecruitmentSupport clinical recruitment efforts across assigned U.S. IDE trial sites (KOLs) in partnership with Clinical Research and Clinical Relations teamsBuild and maintain strong working relationships with clinical sites to assess recruitment needs and challengesDevelop and execute site-specific subject recruitment plans using established tools (e.g., Excellence in Research)Assist sites in achieving study enrollment targets through consistent follow-up and performance trackingImplement recruitment and retention initiatives targeting eligible patient populationsConduct patient chart reviews when authorized by clinical sitesTrack and report on key metrics to evaluate recruitment effectivenessCoordinate study-related meetings, events, and site engagement activitiesAttend industry meetings as neededEnsure compliance with HIPAA, federal/state regulations, and internal policiesTraining & SupportSupport onboarding and training of new Clinical Relations team members as directedReinforce best practices consistent with Good Clinical Practices (GCP) and company standardsAct as a resource for Clinical Relations Associates and Managers on study processes and toolsProvide input on employee development and training needsSupport training of CRAs on CRM collaboration and processes, as requestedClinical Outcome ComplianceEnsure consistent collection and documentation of study data in accordance with protocols and standardsCommunication & CoordinationSupport development and implementation of communication strategies to evaluate program effectivenessAssist in preparation of investigator meetings and clinical study presentationsParticipate as needed in investigator meetings and training sessionsMonitor referral sources to ensure appropriate patient communicationContribute to development and distribution of study newsletters and recruitment materialsSupport coordination of investigator and industry meetingsCollaborate with marketing at industry events, as neededOperational SupportMaintain and update CRM study tools and systems (e.g., iMednet, Scorecards, Trackers & iPad tools)Support development of scheduling tools and patient outreach initiativesAssist in creation of surveys and feedback tools to assess customer and site performanceContribute to development of surgical forms and process improvements for new productsKnowledge of Operating Room setting (e.g., sterile field, opening of sterile products)Provide backup support to CRA and Surgical Specialist activities when neededSupport initiatives related to in-office surgical program developmentMinimum 9+ years in ophthalmology (COA Certified Ophthalmic Assistant or COT Certified Ophthalmic Technician preferred) Minimum 5+ years of relevant experience in the medical device or pharmaceutical industry, preferably with experience in ophthalmology and medical devicesExperience in clinical research, study coordination, or related field preferredKnowledge of ophthalmic medical terminology requiredFamiliarity with clinical trial processes, recruitment strategies, and regulatory requirementsExperience supporting training programs or onboarding initiatives preferredStrong communication, interpersonal, and analytical skillsAbility to manage multiple priorities and work independently with guidanceStrong organizational and time management skills requiredProficiency in Microsoft OfficeAbility to work effectively in cross-functional and team-based environmentsWillingness to travel as required (approximately 75%) Required Flexibility, as assignments vary in location, time intensityDemonstrates integrity, accountability, and professional credibilityBachelor’s degree preferred, with a major in biological science, nursing or other health-related discipline #GKOSUSGenerous. Innovative. Leadership-driven. Family-oriented. Socially responsible. Founded in 1998, Glaukos Corporation is an ophthalmic pharmaceutical and medical technology company focused on developing and commercializing novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases.Our mission at Glaukos is to truly transform vision by pioneering novel, dropless therapies that can meaningfully advance the standard of care and improve the lives of patients suffering from chronic, sight-threatening eye diseases. Innovation is at the core of everything we do, and we are resolute in our commitment to challenge conventional thinking with new treatment alternatives that are supported by real science, robust clinical evidence, and an unrelenting focus on patients. Our constant pursuit of game-changing technologies that disrupt legacy treatment paradigms is encapsulated in the Glaukos mantra “We’ll Go First,” which articulates our willingness to take chances, our determination to forge new ground, and our commitment to continuous improvement in all that we do. Our company completed an initial public offering in June of 2015, and our shares are traded on the New York Stock Exchange under the ticker symbol “GKOS”. Our global headquarters is in Aliso Viejo, California with additional locations in San Clemente, California, and Burlington, Massachusetts.Glaukos Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. All offers of employment are contingent upon the successful completion of a background check, including successfully passing a drug screen, based on the position and local regulations.Full timePosting Date: 2026-07-24