Guest Experience Assistant

Zeke's Landing & Marina

Orange Beach, AL

Job Description
Job Description
Benefits:
Competitive salary
Employee discounts
Health insurance
Vision insurance
Bonus based on performance
Guest Experience Assistant Director — Job Description
Position Title: Guest Experience Assistant Director
Overview
The Assistant works closely with the Director to build and operate the Guest Experience department from the ground up. This role is a direct extension of the Director and helps lead daily execution of department initiatives, guest service standards, and revenue-driving programs.
The Guest Experience Assistant plays an active role in supporting the department’s core projects, including:
• Hook & Cook guest coordination
• Guest photo sales opportunities
• Supporting charter bookings and guest navigation
• Sales initiatives and performance tracking (data collection)
The Assistant is expected to take ownership of responsibilities alongside the Director while remaining under the Director’s leadership and direction. This role also supports and helps guide the Ambassador team.
Core Responsibilities
Administrative Support & Department Organization
• Support the Director with implementing Guest Experience initiatives, systems, and standards as the department is developed.
• Help design and execute on-site programs and drive revenue.
• Assist with guest communication and consistent daily execution of department priorities.
• Identify, document, and communicate weaknesses in the guest experience, and recommend solutions.
Revenue Support & Sales Strategy
• Support the Director with sales strategy and revenue growth for Guest Experience programs and seasonal initiatives.
• Assist with tracking performance, guest feedback, and sales.
Guest Service & Daily Operations
• Serve as a highly visible, guest-facing presence during operating hours.
• Assist with Guest Experience sales interactions.
Leadership & Team Coverage
• Serve as the acting Guest Experience lead when the Director is not on-site, supporting daily decision-making, guest issue resolution, and operational execution.
• Support Ambassadors by reinforcing service standards, assisting with guest needs, and stepping into coverage during peak periods, call-outs, or volume spikes.
• Maintain clear communication with the Director and leadership regarding coverage needs, priorities, and operational updates.
Training & Standards
• Support onboarding and training by reinforcing professionalism, hospitality, and Zeke’s Landing brand standards. Help ensure consistency in guest experience across all touchpoints.
Compensation
Competitive Salary , based on experience
Tip-eligible position.
This position may be eligible for sales goal bonus opportunities, based on performance and department goals, as determined by leadership.
Reports To: Guest Experience Director,
Marina General Manager, Restaurant Operations Manager
Location: Zeke’s Marina – Orange Beach, AL

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Vacancy posted a month ago

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