Account Manager III

Account Manager III - North Carolina Territory

Position Summary

The Account Manager III is a highly experienced field sales professional responsible for managing complex customer relationships throughout the North Carolina territory. This role is accountable for driving substantial revenue growth, expanding sales of manufactured products, identifying renovation and capital improvement opportunities, and serving as a trusted business advisor to customers. The Account Manager III partners closely with cross-functional teams to deliver exceptional customer outcomes while maximizing profitability and market share.

Key Responsibilities

• Manage and grow a portfolio of complex multi-property accounts and property management company relationships across North Carolina.
• Achieve a minimum of $1,000,000 in annual sales growth through strategic account development and new business opportunities.
• Identify, support, and facilitate renovation and capital improvement projects.
• Develop and maintain advanced product expertise in manufactured solutions, including:
  • Cabinets
  • Cabinet Refacing
  • Closet Systems
  • Stone Surfaces
• Proactively identify opportunities requiring involvement from Design, Estimating, or Kitchen & Bath (K&B) teams.
• Lead customer adoption of digital tools, e-commerce solutions, and self-service platforms.
• Maintain accurate customer relationship management (CRM) records, sales pipeline activity, and revenue forecasts.
• Collaborate effectively with Operations, Estimating, Marketing, Customer Service, Design, and other internal stakeholders to ensure successful project execution.
• Provide mentorship, coaching, and guidance to Account Manager I and II team members as assigned.
• Protect company pricing strategy, profit margins, and overall project quality standards.
• Act as a trusted advisor to customers by delivering consultative solutions that align with their business objectives.

Performance Expectations

Success in this role will be measured by the ability to:

• Deliver a minimum of 10% year-over-year sales growth .
• Achieve a minimum of 10% year-over-year digital sales growth .
• Maintain 90% account retention .
• Demonstrate consistent CRM compliance and forecasting accuracy.
• Generate qualified leads and new business opportunities.
• Drive growth within the manufactured products portfolio.
• Maintain strong customer satisfaction and business partnership scores.

Minimum Qualifications and Competencies

Required proficiency levels include:

• Core Sales Skills - Level 3
• Company Sales Strategy
• Appliances & Room Air Conditioning - Level 3
• Manufactured Products - Level 2
• Design & Specification - Level 2
• Digital Business & E-Commerce - Level 3

Territory

Assigned Territory: North Carolina-Can Live in Raleigh, Charlotte, or The Triad area

This position requires regular travel throughout North Carolina to support existing customer relationships, develop new business opportunities, and drive profitable growth within the assigned market.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.