Order Management Specialist

Order Management Specialist

As a Specialist in Order Management, you will provide front line support to our field operators through both written and verbal communications as well as detailed analysis of requests and issues. You will track and complete updates and modifications to customer orders that have been submitted to our central manufacturing facilities. You will perform various receiving, shipping and inventory functions in a timely and accurate manner to achieve and maintain an optimum delivery performance.

Pay Class: Full Time

$18.10 - $19.73 per hour

Essential Responsibilities:

Handle incoming calls, emails or chats from retail associates in a professional and respectful manner. Assist associates effectively by researching orders utilizing several supply chain systems and resolving customer orders. Provide retail associates with technical and product support or information. Complete daily reports and supporting paperwork along with data entry as required. Accurately captures and documents associate requests and information.

Education:

High School Diploma, GED, or equivalent work experience preferred

Experience & Background:

One (1) to three (3) years in a related environment of Customer Service or Order Management services. Mastery and proficiency in use of Microsoft Outlook, Excel Spreadsheets, and Databases applications. Optical industry or ophthalmic lens processing experience is preferred but not required. Familiarity of basic problem solving tools and techniques along with comprehension of best practices and process standardization. Green Belt or lean training/certification or equivalent experience is a plus.

Language Skills:

The ability to read and comprehend complex, English instructions, correspondence, and/or memos is required with the capacity to write correspondence relaying findings or procedures. Strong verbal and written communication skills.

Mathematical Skills:

Ability to perform the analytical mathematics demanded by both the ophthalmic and business functions is necessary. Aptitude to perform these operations using standard units of measurement, distance, weight, volume, and monetary.

Reasoning Ability:

Ability to think logically in following procedures and instructions. General problem solving abilities. Exhibit sound and accurate judgment and demonstrate accuracy and thoroughness.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 50 pounds. The noise level in this location is moderate (use of computers, printers and machines). Limit weight for lifting, pulling and pushing is no more than 50 pounds. When lifting loads heavier than 50 pounds, requirement is to use two or more people to lift the load. Ability to work varying schedules to include nights, weekends and holidays.

Behavioral Characteristics:

Possesses strong attention to detail. Possesses strong communication and negotiation skills. Detail oriented and works with urgency and a high degree of accuracy. Handles confidential and personal information appropriately. Ability to tactfully handle stressful and difficult situations. Possesses strong problem solving skills. Utilizes customer service best practices to improve performance. Utilizes conflict resolution techniques to handle challenging situations. Ability to prioritize detailed tasks with minimal input to accomplish daily and long-term goals.

Visionworks is an Equal Opportunity Employer. With regard to all employment practices, we do not discriminate on the basis of race, color, age, sex, religion, national origin, ancestry, creed, sexual orientation, disability, veteran or current military status, or any other characteristic protected by applicable federal, state and local law. We strive to employ and promote only those applicants and employees who are best suited for open positions and who possess the necessary skills, education and qualifications for the job. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.