Guest Room Attendant
Janko Hospitality
Guest Room Attendant
Reports to: Housekeeping Supervisor Department: Rooms WHO WE AREJanko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
- Competitive compensation package
- Full benefits package, including 401K with matching and paid time off from Day 1
- Growth company focused on expansion through strategic acquisition and development
- Hotel discounts at locations worldwide
- Availability: Able to work seven days a week, including weekends, holidays, and rotating shifts.
- Independent Work: Capable of working independently and following instructions to prioritize tasks and functions.
- Key Security: Responsible for adhering to key checkout procedures to maintain key security.
- Support for Room Attendants: Assist room attendants with the delivery and collection of supplies, amenities, and linens on guest floors.
- Cleaning and Sanitization:
- Clean and sanitize restrooms, dust all surfaces, and clean mirrors, fixtures, and floors.
- Vacuum carpets, upholstered furniture, and draperies.
- Empty wastebaskets, clean ashtrays, and remove trash and waste to designated disposal areas.
- Sweep, scrub, and mop all areas. Dust and polish furniture and equipment.
- Supply Replenishment: Restock supplies such as glasses, linens, stationery, and bathroom amenities.
- Inventory Management: Maintain and organize linen closets with necessary items.
- Facility Maintenance: Ensure cleanliness and organization in hotel facilities, including stairwells, hallways, vending areas, outdoor corridors, lobby, break room, fitness center, laundry room, public restrooms, and other public areas.
- Daily Reports: Complete housekeeping reports as required by housekeeping leadership to ensure flawless service.
- Safety and Security: Adhere to all established safety protocols and work with cleaning chemicals as required.
- Other Duties: Perform additional tasks as assigned by management to ensure guest satisfaction.
- Guest Interaction:
- Maintain a professional appearance, greet and assist guests in a friendly manner, and ensure guest satisfaction.
- Security: Report any suspicious activity involving guests, visitors, or staff, and ensure the security of guests and property by keeping room doors locked.
- Compliance: Perform duties according to safety and security policies, OSHA standards, and Bloodborne Pathogens regulations.
- Grasping: Continuous firm and simple grasping required for various tasks.
- Lifting: Ability to lift supplies, typically no more than 30lbs, with occasional lifting up to 40 lbs.
- Mobility: Ability to stand and walk throughout the workday with limited sitting.
- Physical Activity: Frequent reaching, pushing, pulling, and bending. Twisting of the body at the waist is required.
QUALIFICATIONS
- Education: High School Diploma, GED, or equivalent relevant work experience.
- Experience: Previous customer service or hotel experience preferred.
- Skills: Strong communication, customer service, and organizational skills.
Vacancy posted 1 day ago
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