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Executive Medical Director, Student Health Services

California State Polytechnic University Pomona (Cal Poly Pomona), a top-ranked public university recognized for its quality, affordability, and student outcomes, invites nominations and applications for the new position of Executive Medical Director of Student Health Services. This is a distinctive opportunity for an experienced and student-centered health leader to guide a dedicated team of professionals serving a broad student population with varied academic, socioeconomic, and health needs. Cal Poly Pomona seeks a visionary Executive Medical Director who will champion Student Health Services (SHS) as part of a holistic and integrated web of care that supports student retention and success; align departmental direction and goals with institutional mission and strategy; maximize student awareness and engagement with programs and services; and oversee clinical services with authority, accountability, and transparency.

Under the direction of the Associate Vice President for Student Experience, the Executive Medical Director will oversee the delivery of health care services, including medical diagnostic and treatment activities of general primary care physicians, consultant specialty physicians, nurse practitioners, and allied health professionals at SHS to ensure a high standard of medical care consistent with college student health needs and the prevailing standards of care among primary care providers in the southern California area. SHS is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) and provides a full range of medical services, including sexual and reproductive healthcare (including the administration of medication abortion), immunizations, X-ray, pharmacy, and laboratory. A department of the Division of Student Affairs, SHS is a strategic partner to other health and wellness-related programs and services, including Counseling and Psychological Services (CAPS) and the Care Center.

The ideal candidate will blend medical expertise with administrative talent and will deftly balance internal responsibilities within SHS with leadership roles in Student Affairs and across campus. That candidate's priorities will include delivering and setting expectations for excellence in medical care, advancing collegiality and teamwork within the SHS staff, and fostering student-centered collaboration with other health-related programs and services on campus and in the community. The ideal candidate will be recognized and well known on campus; students will regard SHS as their preferred source of healthcare and see the Executive Medical Director as a strong advocate for their health and wellbeing.

Duties and Responsibilities:

• Oversees the delivery of health care services, including medical diagnostic and treatment activities of general primary care physicians, consultant specialty physicians, nurse practitioners, and allied health professionals within Student Health Services (including the provision of medication abortion) to ensure a high standard of medical care consistent with the college student health needs and the prevailing standards of care among primary care providers in the southern California area.
• Provides supervision and medical leadership to clinical staff including, but not limited to, Physicians, Nurse Practitioners, Nurses, Lab staff, Pharmacists, athletic trainers, etc., as well as medical care by contracted healthcare workers.
• Oversees the day-to-day operations of the clinic, including staffing levels, patient management, workflow, equipment and resources, and facilities management.
• Maintains a healthy, team-oriented, and stimulating work environment conducive to professional development of staff to create a productive and successful workplace; oversees the design, implementation, and assessment of training programs for clinical staff.
• Develops, revises, and oversees the implementation of clinical policies and protocols consistent with AAAHC standards; oversees the Accreditation Committee and directs the Associate Director in the preparation of materials and site surveys for accreditation.
• Provides direct management of all personnel within Student Health Services including writing and revising position descriptions, completing performance evaluations, providing timely feedback of clinical work, and initiating disciplinary procedures in collaboration with the Associate Director. Oversees the Quality Improvement Program, including (but not limited to): provides direction to the Quality Improvement Coordinator; oversees the Quality Improvement Committee to identify issues affecting healthcare quality and proposing and instituting systems to address these deficiencies; develops and coordinates the process and analysis of peer review; develops and implements mechanisms for assessment and feedback of patient care and clinic operations.
• Oversees the Infection Prevention and Control (IPC) program to ensure patient and provider safety and the prevention of blood borne and airborne infections; oversees the IPC Committee; reviews/revises IPC safety plan and ensures appropriate training of clinical staff. Coordinates and reviews applications for clinical privileges of medical providers and submits recommendations to the governing body for approval/denial as indicated.
• Serves as Laboratory Director and oversees Pharmacist-in-Charge and x-ray department. Formulates policies and procedures necessary for the operation of the Student Health Services laboratory, pharmacy, and x-ray departments, including compliance with state, federal, and CSU regulations as well as the preparation of materials/documentation to meet COLA and other respective accreditation requirements.
• Collaborates with Associate Director on budget management and recruitment and onboarding of clinical personnel.
• Investigates and resolves customer complaints regarding medical care. Partners with Counseling & Psychological Services and Care Services to improve provision of mental health services, including development of a collaborative care model. Oversees the Student Health Services Leadership Team. Serves on the Student Experience Cluster.

Direct Patient Care:

• As appropriate to training, specialty, scope of practice established by CSU Board of Trustees, and privileges approved by CPP Student Health Services Governing Body, provide direct patient care covering the full scope of student health needs in a primary care setting, including interviewing patients, diagnosing medical problems, prescribing treatment, counseling patients, conducting physical examinations, perform minor surgery (not including general anesthesia), referring patients to specialists within and outside Student Health Services, ordering and interpreting X-Ray and lab tests, and performing related health care duties, and recording and completing case histories and reports.
• As necessary, consults with private physicians and public agencies in securing treatment for students requiring services beyond those available at Student Health Services. Counsel and educate patients on related medical concerns and health measures, including pregnancy options and medication abortion. Make efficient use of equipment and personnel in the delivery of quality medical care.
• Serve as physician consultant to staff physicians, nurse practitioners, nursing staff, and allied health professionals. Coordinate follow-up care for calls made to the after-hours nurse advice line.
• Provide sexual health education, counseling and care, including administration of medication abortion services.
• Engage in professional development activities to maintain licensure and certification.

High-Level Medical Leadership & Governance:

• Provides strategic medical leadership and executive oversight of organizational health governance. Chairs the Health Advisory Team, establishing priorities, guiding evidence-based decision-making, and ensuring alignment with organizational objectives and regulatory requirements.
• Acts as the senior medical authority and primary point of contact for matters relating to illness, infection prevention and control, and emerging health risks. Serves as the designated medical spokesperson, delivering authoritative, timely, and consistent advice and communications to executive leadership, stakeholders, and external partners as required.
• Advises the student affairs executive leadership team, campus emergency operations center, and President's cabinet during health incidents and outbreaks, represents the organization in relevant advisory or interagency forums, and ensures coordinated medical input across the organization.

Campus Collaboration and Public Health:

• Collaborates and strategizes with key campus stakeholders, including Residential Life, Academic Affairs, UPD, and Student Affairs staff to assess the health care needs of students. Serves as campus subject matter expert on all issues pertaining to college student health and provides consultation on health services, policies, procedures, and best practices.
• Serves as liaison with federal, state and county public health agencies, and provides input and direction on campus responses to infectious disease and emergency response. Coordinates with CAPS and Care Services in addressing campus mental health concerns.
• Serves on campus committees (including, but not limited to IRB/Human Subjects Committee, Emergency Operations Committee) as assigned by the AVP for Student Experience. Actively participates in Student Affairs initiatives and campus-wide events/activities.

Other Duties as Assigned

Qualifications:

• Medical degree (MD or DO) and completion of a residency training program in a primary care field such as family medicine, general internal medicine, gynecology, general pediatrics, adolescent medicine, emergency medicine, or preventive medicine accredited by the Accreditation Council for Graduate Medical Education (ACGME) or equivalent.
• At least 5-7 years of progressive leadership experience in health, medical practice, or public health administration; management and leadership experience in college health preferred
• Current or recent experience in direct clinical care, preferably in an ambulatory or college health setting
• Experience managing clinical teams and operations in complex settings. Experience managing a complex budget process
• Current unrestricted California physician's and surgeon's license (or license to practice medicine and surgery in another state, with application in process for California license)
• Current certification in a medical primary care specialty by the American Board of Medical Specialties.
• Valid California driver's license

Preferred Experience:

• Previous experience with AAAHC accreditation standards and survey