Senior Telephony & Virtual Agent Engineer
Moder Solutions
Moder Solutions is seeking a knowledgeable Contact Center Telephony & Virtual Agent Engineer to take charge of our Zoom Contact Center platform. This role focuses on optimizing call center operations and enhancing customer interactions through advanced telephony solutions. Candidates should have 5+ years of hands-on experience in contact center platforms, specifically with a focus on telephony engineering and virtual agent implementations. The ideal applicant will have robust troubleshooting skills and familiarity with VoIP/SIP technologies and APIs. Join us to modernize our contact center infrastructure and deliver top-tier customer service. #J-18808-Ljbffr
Vacancy posted 2 days ago
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