Program Manager, Design Services Operations

Strategic Operational Program Manager

Wayfair is seeking a highly motivated Strategic Operational Program Manager to lead our Virtual and Retail Design Services programs. This role will be instrumental in shaping the future of how customers project shop with Wayfair and our family of brands. You'll be responsible for developing and executing a comprehensive roadmap, spearheading innovative projects, and partnering with teams such as tech and analytics to improve the customer and designer experience. This role comes with a direct report, with the potential to build the team out more as the business grows.

What You'll Do

• Strategic Roadmapping: Develop and champion a clear, long-term strategic roadmap for the virtual cabinetry and interior design business, identifying key opportunities for growth, market differentiation, and customer experience enhancements. This includes defining new service offerings, technology requirements, and operational efficiencies.
• Cross-Functional Collaboration: Partner closely with various teams, including product management, engineering, analytics, marketing, and category management, to ensure seamless execution of strategic initiatives. You'll be the central point of contact for all virtual cabinetry and interior design efforts, driving alignment and accountability across departments.
• Team Leadership & Development: Lead a high-performing team of associates, fostering a culture of innovation, collaboration, and continuous improvement. You'll be responsible for setting clear goals, providing regular feedback, and supporting professional development.
• Field Support: Support designers and managers in the field by developing a deep understanding of the design process and designer pain points, clearing roadblocks, and providing feedback on program performance.
• Business Performance Management: Monitor and analyze key performance indicators (KPIs) to assess the health and growth of the virtual cabinetry and interior design business. You'll identify trends, pinpoint areas for improvement, and implement data-driven strategies to optimize performance.
• Market & Customer Insights: Stay abreast of industry trends, competitive landscapes, and evolving customer needs in the design and home improvement space. Translate these insights into actionable strategies to grow our design business.

What You'll Need

• 5+ years of experience in business development, product management, strategy, or a related field, with a proven track record of driving growth in a fast-paced environment.
• Prior experience managing and developing a team.
• Demonstrated ability to develop and execute strategic roadmaps, with a strong understanding of how to translate vision into actionable plans.
• Ability to travel up to 1 week/month
• Exceptional cross-functional collaboration skills, with the ability to influence and align diverse stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to all levels of the organization.
• Experience in e-commerce, home furnishings, interior design, or a related industry is a plus.