Logistics Customer Service Representative

Job Description

Job Description

Why You Want to Work Here:

Join a fast-paced logistics team specializing in high-profile, direct-to-patient shipments. This is a great opportunity for someone with logistics experience who thrives under pressure, enjoys solving problems, and wants to work in a hands-on, mission-critical environment.

• Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.

• Monitor and track time-sensitive, high-value shipments from origin to delivery.

• Resolve delivery issues quickly and professionally in coordination with internal teams.

• Maintain accurate documentation and case notes in the system.

• Communicate effectively with clients, drivers, and third-party vendors.

• Handle multiple systems and screens while managing incoming requests.

• Work cross-functionally with operations to ensure service quality and compliance.

• 2–3 years of experience in logistics, freight, shipping, or supply chain customer service.

• Proven ability to manage high-pressure situations with urgency and professionalism.

• Strong multitasking and organizational skills.

• Comfortable with non-traditional hours and weekend coverage.

• Excellent communication and problem-solving skills.

• Evening Hours

Logistics Specialist

Miami Lakes, Florida

Full-Time

$23-24hr + Benefits