Parts Counter

Job Description

Job Description

About the Role:

The Parts Counter position at Jack Schmitt Ford, Inc. is essential for ensuring that our service department operates smoothly and efficiently. This role involves managing the inventory of automotive parts and accessories, providing exceptional customer service, and supporting the needs of our technicians. The Parts Counter representative will be responsible for accurately processing orders, maintaining stock levels, and assisting customers with their inquiries. Shift is generally 8:30AM-5PM Monday through Friday, but some flexibility may be required at times. Dependability is critical.  A successful candidate will contribute to the overall satisfaction of our clients by ensuring they receive the correct parts in a timely manner. Ultimately, this position plays a crucial role in enhancing the operational efficiency of our dealership and fostering long-term customer relationships.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a parts counter or automotive parts sales role.
• Basic computer skills and familiarity with inventory management systems.

Preferred Qualifications:

• Knowledge of automotive systems and components.
• Experience with customer service in a retail or automotive environment.
• Certification in automotive parts management or related field.
• Ford Experience
• CDK DMS Experience

Responsibilities:

• Assist customers in identifying and ordering the correct automotive parts and accessories.
• Maintain accurate inventory records and ensure that stock levels are sufficient to meet demand.
• Process sales transactions and manage returns or exchanges as necessary.
• Collaborate with service technicians to provide timely parts support for vehicle repairs.
• Stay updated on new products and industry trends to better assist customers.

Skills:

The required skills for this position include strong communication abilities, which are essential for effectively assisting customers and collaborating with technicians. Attention to detail is crucial when processing orders and managing inventory to prevent errors. Organizational skills will help in maintaining a well-structured parts department, ensuring that all items are easily accessible. Preferred skills, such as knowledge of automotive systems, will enhance the candidate's ability to provide informed recommendations to customers. Overall, a combination of these skills will enable the Parts Counter representative to deliver exceptional service and support the operational success of Jack Schmitt Ford, Inc.