Route Sales & Delivery Specialist

Job Description

Job Description

As a Route Sales & Delivery Specialist, you will be responsible for managing a dedicated service route. This is a dual-role position combining customer service excellence with proactive sales generation . You will ensure our current clients receive seamless, accurate pickup and delivery services while actively identifying and closing new residential and commercial opportunities along your route.

Key Responsibilities

Customer Service & Route Management

• Provide punctual, reliable, and friendly pickup and delivery of laundry and dry cleaning to residential homes and commercial businesses.
• Accurately record, tag, and track all incoming and outgoing orders using our inventory management system.
• Inspect garments/items upon pickup when necessary and ensure pristine handling during transit.
• Address customer inquiries, resolve service issues promptly, and maintain a high level of client satisfaction.

Sales & Business Growth

• Actively prospect and acquire new residential and commercial accounts within your assigned territory.
• Educate potential customers on Pier Cleaners' services, pricing, and convenience benefits.
• Meet or exceed monthly route growth and new customer acquisition targets.
• Distribute marketing materials and participate in local community networking to build brand awareness.

Logistics & Safety

• Safely operate a company-provided delivery vehicle in compliance with all traffic laws and safety regulations.
• Plan and optimize daily route efficiency to ensure timely deliveries and minimal fuel consumption.
• Perform basic daily vehicle inspections (fluid levels, tire pressure, cleanliness) and report maintenance needs.

Qualifications & Skills

• Experience: Previous experience in route delivery, customer service, or outside sales is highly preferred.
• License: Must possess a valid driver’s license with a clean, safe driving record (MVR check required).
• Communication: Strong interpersonal and communication skills; ability to build rapport quickly with diverse clients.
• Tech-Savvy: Comfortable using smartphones, GPS navigation, and digital point-of-sale/tracking applications.
• Physical Stamina: Ability to work independently, lift and carry up to 40 lbs frequently, and adapt to changing New England weather conditions.
• Attributes: High energy, self-motivated, organized, and detail-oriented.

We provide a variety of exceptional garment-based services including dry cleaning, shirt laundry, and tailoring, linen rental services and housekeeping services

Company Description

We provide a variety of exceptional garment-based services including dry cleaning, shirt laundry, and tailoring, linen rental services and housekeeping services