Healthcare CSR

Job Description

Job Description

This is an on-site role located in Hampton, VA. We are seeking compassionate and detail-oriented Healthcare Customer Service Representatives to support individuals seeking access to healthcare-related programs. In this role, you will serve as a primary point of contact for patients and healthcare providers, guiding applicants through the enrollment process, determining eligibility based on program guidelines, and providing exceptional customer service throughout the experience. Starting pay at $22/hr.

Key Responsibilities

• Respond to inquiries from patients, caregivers, and healthcare providers.
• Guide applicants through the enrollment and application process.
• Collect, review, and accurately document required information.
• Determine eligibility based on program guidelines.
• Communicate application decisions and next steps to participants.
• Educate participants on program requirements and available resources.
• Maintain accurate records and ensure data quality.
• Meet established productivity, quality, and customer service standards

Required Qualifications

• High school diploma or equivalent.
• Minimum 3 years of experience in one or more of the following:
  • Customer service
  • Healthcare administration
  • Health insurance support
  • Human services or social services
  • Patient access or patient support programs
• Strong verbal and written communication skills.
• Excellent organizational and data-entry skills.
• Proficiency with Microsoft Office and web-based systems.

Preferred

• Associate's or bachelor's degree in Healthcare Administration, Social Work, Public Health, or a related field.
• Knowledge of medical terminology.
• Experience supporting patients in healthcare, insurance, or assistance programs.

Skills & Competencies

• Exceptional customer service and empathy.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities simultaneously.

Effective problem-solving and critical-thinking skills.

• Professionalism and discretion when handling sensitive information.
• Ability to work independently while contributing to a team environment.
• Adaptability in a changing operational environment.

What Success Looks Like

• Consistently delivers a positive experience for patients and providers.
• Maintains high standards for data quality and compliance.
• Meets productivity and performance expectations.
• Demonstrates compassion, professionalism, and accountability in every interaction.

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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