Director, Patient Access

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Compensation: Union Position: No Department Details

Lead a team of 250+ staff and leaders responsible for patient access services across a large regional healthcare network, helping shape how thousands of patients connect with care each year.

Summary: Responsible for leadership of Patient Access, all its supporting functions, and the leadership for supporting Sanford for development of new initiatives; training and staffing support as needed through the provision of oversight, direction, and coordination.

Job Description: Requires effective leadership, sound judgment, and strong decision making abilities. Must be a systems thinker, team oriented, patient and business focused, innovative and self directed. Execution of vision, strategies, and quality improvement activities is required for the achievement of the department and organizational goals. Must be knowledgeable in research and evidence based practices and ensure that the utilization of practices are integrated into operations; consistent with or outperforming national standards and benchmarks. Responsible to encourage and evolve individual and professional growth as well as development of interdisciplinary team based learning for the simulation and programmatic arenas. Effective collaborative skills are required to direct and design innovative solutions that incorporate safety, quality, risk, human capital, and organizational development perspectives. Must be able to research, plan, develop and implement projects, programs, communication strategies with leaders, department support, and vendors. Must build effective relationships with organizational and business entities and is accountable for personnel management and fiscal management of related budget. Responsible for the oversight of Patient Access enhancement opportunities including but not limited to denials management and accounts receivable improvement. Must have foresight of how operational changes affect other departments, processes, system workflows, and other requirements to ensure successful business management. Skill to balance Patient Access needs throughout the organization and to assist in managing overall needs of the region while providing uncompromised care to the customer. Responsible for managing the entire scope of Patient Access processes from managing the quality veracity of each workflow to leading and orchestrating migration of the customer front end experience. Strategically builds a productive and focused team to achieve the objectives of the department. Ensures staff development is in line with strategic organizational and departmental objectives. Involved in candidate selection and onboarding, including scheduling training and integration into team. Evaluates employee performance and supports continuous professional development for employees.

Qualifications: Bachelor's degree in business, health care administration or a related field. Must have seven years experience in a health care setting and have extensive knowledge of system applications and functions.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

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Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan.

The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies.

The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News.

Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.