Founding Technical Support Architect
Crux
Crux AI, a Palo Alto-based AI infrastructure company, seeks a founding Technical Support Lead to establish and own the customer technical support posture, case management, and the tech stack from zero. You will report to the CTO and bridge enterprise customers with backend engineering, building a Direct-to-Expert model with 24x7 coverage. You will triage complex issues, create runbooks, and scale the team while embedding AI-driven diagnostics and SLA-aligned communications. #J-18808-Ljbffr Crux
Vacancy posted 2 days ago
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