Data Center Technician

Data Center Technician

BGIS is looking for a Data Center Technician to join the team in the United States, Remote.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Purpose Statement: The Data Center Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority.

Responsibilities:

• Perform hardware diagnostics and validation
• Install and configure servers and network equipment properly based on provided specifications
• Responsible for provisioning and imaging of all non-cloud assets
• Work with the team to decommission assets and perform online data eradication
• Perform DNS additions and modifications
• Work with the customer to perform offline data eradication, automation, and tools development
• Responsible for troubleshooting on site assets as well as remote assets
• Provide hardware upgrade support and basic network server builds
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required
• Manage daily workload out of a ticket queue based on priority and assignment by supervisors
• Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal)
• Work on several tickets simultaneously to support the highest priority efforts and needs of the data center

Qualifications:

• Bachelors Degree in computer science or engineering or equivalent experience
• 3-5 years' experience as a systems admin, network admin, or level II support in a data center or high volume support role
• Proven knowledge of server and equipment configurations and troubleshooting procedures
• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution.
• Experience working with hardware from multiple vendors
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Strong attention to detail and extremely well-organized with the proven ability to understand multiple different hardware specifications
• Demonstrated passion for excellence with respect to data center operations and equipment
• Experience working in a team environment to provide support and excellent customer service
• Must have great interpersonal skills and communication skills

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

BGIS is committed to fair and equitable compensation practices. BGIS has different pay ranges for different work locations within the United States which allows us to pay team members competitively and consistently in different geographic markets. The applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location.

The hourly range for this non-exempt position in the US is $40.00-$45.00.

A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.