Inside Sales Advisor - Irvine

Inside Sales Advisor

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As an Inside Sales Advisor, you are an integral member of our Inside Sales organization, building relationships with prospective customers and growing the Rivian community and brand. You will own the customer relationship, from qualifying leads ensuring each touchpoint of the purchase experience is highly personalized. You are passionate not only for our brand and our mission but also hungry to drive a competitive sales culture. You're able to educate and inspire customers throughout their journey through various tools and forms of communication, i.e. phone, text, email, etc. You're a self-driven and results-oriented individual who is passionate about providing memorable customer experiences that drive brand loyalty, customer satisfaction, and sales conversion.

Responsibilities:

• Maintain a strong customer-first mindset while confidently guiding customers through the entire journeyfrom purchase to deliveryto ensure every customer feels supported, informed, and inspired throughout their Rivian experience
• Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS
• Provide outbound follow-up to qualifying leads and progress through the sales funnel
• Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian's core values and culture
• Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian
• Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service
• Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement
• Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust
• Support and motivate fellow team members by providing clear direction and feedback
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams while ensuring customer satisfaction
• Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance

Qualifications:

• 4+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (direct to consumer, auto and or EV a plus)
• Experience in a call center environment preferred but not required
• High School Diploma required
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment
• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
• Experience using CRM systems (Salesforce preferred)
• Strong communication and collaboration skills (written and verbal)
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly
• Comfortable operating large, high performance vehicles and conducting demo drives with customers
• Ability to work effectively both in a team and independently
• Maintain a positive, upbeat and can-do attitude at all time
• Ability to obtain and maintain local sales licenses if applicable in your state/province
• Flexibility to travel as needed for events to active sales activities
• Physical Requirements: This is an in-office position that requires daily on-site presence to support collaboration, real-time coaching, and a best-in-class customer experience

Pay Disclosure: The hourly range for this role is $19.24 to $24.05 for California based applicants. An employee's position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate is eligible for uncapped commission payments, according to the plan's terms and conditions. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.