Customer Service & Office Assistant - Insurance Full-Time,

Job Description

Job Description

If you live in the Lexington, Irmo, or Chapin Area, this is an ideal Job Opportunity for you!

We are looking for a highly motivated, people-oriented Customer Service & Office Assistant to join our team. This is a full-time, entry-level position perfect for someone eager to learn the complexities of the insurance industry. While prior insurance experience is not required , the ideal candidate will possess a strong ability to learn, a calm demeanor, excellent data entry skills, as well as a commitment to long-term stability.

Key Responsibilities:

• Client Engagement: Greet customers warmly as they enter the office and manage incoming phone calls with a pleasant and professional demeanor.
• Communication: Answer phones, check messages, and accurately forward calls to the appropriate agents.
• Payment Processing: Efficiently process customer payments.
• Data Entry: Accurately take and enter data required for insurance quotes (e.g., VIN numbers, policy details) into our quoting and management systems.
• Policy Management: Assist with policy changes and other administrative tasks as needed (with full training provided).
• Documentation: Scan and organize data into our management system.
• Problem Resolution: Maintain a positive and composed attitude, even when assisting customers who may be experiencing frustration, ensuring their concerns are handled with respect and professionalism.
• Office Support: Contribute to general office organization and cleanliness.

Compensation & Advancement:

• Competitive Hourly Pay: Plus opportunities for significant paid weekly bonuses.
• Career Growth: This role offers great job security and clear opportunities for advancement, including potential progression to a licensed sales agent as openings become available if desired, or continued growth within the customer service realm.
  Qualifications:
• Education: High School Diploma or greater.
• Learning Agility: A strong desire and proven ability to learn complex technical data and new systems quickly and accurately.
• Attention to Detail: Exceptional accuracy with computer input and a meticulous approach to data entry to minimize errors.
• People-Oriented: A pleasant telephone voice, positive personality, excellent listening skills, and the ability to work effectively with diverse individuals, maintaining composure in all interactions.
• Team Player: Ability to work well within a fast-paced team environment.
• Professionalism: Professional dress and demeanor are required.
• Work Ethic: High energy, positive "can-do" attitude, prompt, dependable, friendly, well-organized, and detail-oriented.
• Reliability: Ability to be on time and consistently work a 40-hour week.
• Commitment to Stability: We are seeking a candidate looking for a long-term, stable career opportunity.
• Transportation: Must have dependable transportation.
• Pre-Employment: Ability to withstand a background check and drug screen.
• Work Environment: Our office is a non-smoking environment.

Location: This is an in-person position at our office in the Irmo-St. Andrews area of Columbia, SC. No remote work options are available.

How to Apply: If you are a highly motivated, detail-oriented, and people-focused individual looking for a stable, long-term career opportunity where you can learn and grow within the insurance industry, we encourage you to apply by submitting your resume'.

Please send or attach your resume with contact information and skills.