Massage Therapist

Viceroy Hotels ViceroyHotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C.,St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. Location The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally. Overview Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations. The Massage Therapist is a key ambassador of the spa experience, delivering exceptional, customized massages and body treatments while embodying the highest standards of professionalism, service, and guest care. This role supports the spa’s vision of providing a serene, results-driven, and personalized wellness journey for every guest. Responsibilities Provide a wide range of massage modalities including Swedish, Deep Tissue, Hot Stone, Prenatal, Sports, Aromatherapy, and specialty therapies according to training and spa standards. Conduct thorough consultations to understand guest needs, preferences, and contraindications, tailoring each treatment for optimal comfort and results. Deliver consistent, five-star service with warm, intuitive hospitality and a strong focus on guest wellbeing and satisfaction. Educate guests on aftercare, homecare recommendations, and wellness practices to enhance treatment benefits. Maintain complete knowledge of all spa offerings, treatment protocols, product lines, and wellness philosophies of the property. Uphold strict hygiene, sanitation, and safety standards in all treatment rooms and work areas. Prepare treatment rooms before each service to ensure an immaculate, welcoming, and fully stocked environment. Accurately track treatment times, guest preferences, and service notes in accordance with spa procedures. Communicate effectively with spa leadership, reception, and fellow therapists to ensure seamless daily operations and guest flow. Support colleagues when needed, fostering a positive, professional, and respectful team environment. Participate in ongoing training, product knowledge sessions, and skill development to maintain luxury-level performance. Recommend appropriate retail products and enhancements based on guest needs, contributing to overall spa revenue. Maintain comprehensive knowledge of skincare, bodycare, and aromatherapy products used in treatments. Qualifications Valid massage therapy license and compliance with all regulatory requirements. Minimum of 1–2 years of experience in a luxury spa, wellness retreat, or high-end hospitality environment preferred. Proficiency in multiple massage modalities; additional certifications (lymphatic drainage, reflexology, cupping, Thai massage, etc.) are a plus. Exceptional communication, professionalism, and guest-service skills. Ability to work a flexible schedule including weekends, holidays, and evenings. Impeccable grooming and elegant presentation. Calm, centered demeanor and genuine passion for wellness. Discretion, emotional intelligence, and the ability to read guest cues. Consistent, detail-oriented, and able to deliver elevated service under luxury brand standards. Benefits We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future. Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions Paid holidays Paid vacation Paid sick leave (provided in accordance with applicable law) Employee assistance program (EAP) Educational opportunities / Tuition reimbursement Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law For Employees Based in Washington: 8 paid holidays per year Up to 20 days of paid vacation per year, based on classification and length of service Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next. For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year Up to 20 days of paid vacation per year, based on classification and length of service 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked. For Employees Based in California: 8 paid holidays per year Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO. Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next. Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable. **The above-referenced benefits do not apply to part-time positions Posting Date This job opening was posted on 8/10/26 and will remain open for at least 75 days. #J-18808-Ljbffr