Hospital Liaison

Hospital Liaison

The Hospital Liaison serves hospital clients as an expert resource and service-oriented partner in the discharge of patients who require DME. This role delivers medical equipment in the hospital and coordinates equipment being delivered to the home.

Essential functions include attending daily discharge planning meetings, recording patient needs, communicating patient information to DASCO staff for benefits verification and inventory confirmation. The role also involves meeting with patient/family/caregiver to review discharge, equipment needs, and identifying any additional needs. Equipment delivery to patient's room for home transition, educating patient/family/caregiver on use, care and maintenance of equipment, completing necessary paperwork, and answering all questions accurately and patiently are also part of the role.

The Hospital Liaison maintains working knowledge of home medical equipment and DASCO products and services. They manage consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind. They support a variety of branch operation functions as needed, maintaining policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and all other applicable rules and regulations.

Encouraging and growing relationships with hospital partnership team members is also a key responsibility. Other duties as assigned by the branch office manager may also be required.

Required education and/or experience includes a high school diploma or GED equivalent. Preferred education and/or experience includes an associate's degree in a related field and six months' experience in healthcare/medical/insurance/DME customer service role. Additional qualifications are not required.

Competencies include communication proficiency, compliance, customer service/client focus, empathy, and stress management.

This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5:00 p.m., but are subject to change based on branch needs. This position has no supervisory role.

The work environment includes operating primarily in a hospital setting and also spending some time in a professional office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The physical demands include sitting, walking, frequently standing, occasionally climbing or balancing, and stooping, kneeling, crouching, or crawling. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include both close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus.

Some travel is required between the branch and hospital location. Overnight travel may be required for continuing education and meetings at the corporate office.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.