Paid Local 306 Employee Supervisor ATG Entertainment USA New york, NY US 11/11/2026

(Union Title Chief to Staff) – Lyric Theatre The Lyric Theatre on Broadway is hiring a full-time Chief to Staff position to join our Front of House team at Harry Potter and the Cursed Child. Job description Lead a team of Local 306 employees including 50+ ushers and 30+ concessions members to provide a high level of hospitality and customer service. Must be available to work 7 of the 8 shows during all performance weeks including nights, weekends, matinees, and Holidays. Normal call time is 3 hours before the show until 30 minutes before the end of the show. Responsibilities Create and manage the schedules on a weekly basis for Local 306 employees. Follow the front of house protocols and policies including but not limited to enforcement of uniform dress code, etc. Schedule substitute ushers for open positions on a daily basis. Assign and communicate usher positions for each shift via daily track sheets. Assist with patrons who may require extra attention. Appropriately delegate duties when appropriate to team to help efficiency. Receive weekly Showbill deliveries and put them away. Hand out Showbills to usher staff members. Answer patron questions and direct them to proper locations. Skills and Qualifications Must possess effective problem-solving skills, proactive and effective time management, and great leadership skills. Possess a deep understanding of the Local 306 Lyric contract and be able to communicate any issues that arise with team members and union representatives. Maintain a positive, empathetic, and professional attitude toward patrons and staff. Embrace the ATG Entertainment mission of Thrive, Connect, Perform, and Dare and inspire teammates to do the same. Competent in Microsoft Office Suite. Professional written and oral communication skills across multiple platforms and teams. Experience The ideal candidate will have 2+ years of previous experience leading a front of house team at a performing arts venue. Prior experience as an usher, concessions team member, box office member, house manager, merchandise sales associate, or other similar roles also strongly preferred. Pay and benefits Accrued paid sick days and paid vacation days per the Local 306 contract. (Current contract is up for renewal October 2026). ATG Entertainment: Passion Behind Performance Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, modern live music arenas, studio theatres, cinemas and conference spaces. ATG Entertainment own, operate or program 73 of the world’s most iconic venues across the UK, the US and Continental Europe entertaining over 18 million audience members each year. Through our in-house Production companies and working closely with third-party top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club , Stranger Things: The First Shadow , Moulin Rouge , The Lion King , Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows. ATG also operates a leading ticketing platform processing more than 18 million tickets each year for musical, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 55 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. Learn more about ATG Entertainment, visit #J-18808-Ljbffr Playbill, Inc.