Field Support Technician

Our client, a government organization dedicated to supporting the judicial system, is seeking a dedicated and skilled Field Support Technician to join their team. As a Field Support Technician, you will be an essential part of the IT support team, ensuring seamless hardware deployment, data migration, and user support for court staff and stakeholders. The ideal candidate will demonstrate problem‑solving skills, excellent communication, and a proactive attitude, which will align successfully within the organization. Job Title: Field Support Technician Location: Boise, Idaho What's the Job? Perform hardware deployments, including new devices and peripheral equipment, ensuring proper setup and configuration. Support data migration efforts for emails and documents to the central M365 tenant, ensuring data integrity and security. Install, troubleshoot, and maintain desktop/laptop hardware, printers, and mobile devices in accordance with IT procedures. Coordinate equipment shipments, inventory management, and surplus processing to support operational efficiency. Provide responsive end‑user support, addressing technical issues and escalating complex problems as needed. What's Needed? At least three years of IT support experience, with a focus on hardware and software troubleshooting. Experience onboarding users to Microsoft 365, including SharePoint, OneDrive, and Outlook. Knowledge of migrating emails and documents to M365 Outlook and OneDrive. Ability to troubleshoot Windows 10 and 11, as well as Microsoft Office 2016 applications. Strong communication skills and the ability to work independently while prioritizing customer needs. What's in it for me? Opportunity to support a vital public service organization and make a meaningful impact. Work in a collaborative environment that values continuous improvement and professional growth. Engage in diverse technical tasks that enhance your skills and expertise. Be part of a team committed to transparency, trust, and shared accountability. Enjoy a stable work environment with consistent support and resources. Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay #J-18808-Ljbffr