Assistant General Manager

Assistant General Manager

Friday Services is seeking an experienced Assistant General Manager to support our client, a family entertainment venue in Arden. This leadership role is ideal for someone who enjoys creating exceptional guest experiences, developing teams, and overseeing daily operations in a fast-paced, customer-focused environment.

As the Assistant General Manager, you'll partner with ownership to drive operational excellence, lead a team of 30+ employees, and help ensure a safe, clean, and engaging environment for guests and staff alike.

Leadership & Team Development

• Assist with the day-to-day management of park operations
• Lead, coach, and motivate a team of 30+ employees
• Support recruiting, onboarding, training, scheduling, and employee development
• Foster a positive, team-oriented workplace culture
• Assist with performance management and employee relations

Guest Experience

• Deliver exceptional customer service and create memorable guest experiences
• Resolve guest concerns professionally and efficiently
• Continuously identify opportunities to improve operations and customer satisfaction

Operations

• Oversee opening and closing procedures
• Serve as Manager on Duty during assigned shifts
• Ensure attractions, facilities, and equipment are clean, safe, and operating properly
• Monitor workplace safety and ensure compliance with company standards
• Oversee food service operations to maintain quality, consistency, and sanitation
• Ensure compliance with health, safety, labor, and operational regulations
• Maintain cash handling and reconciliation procedures
• Build and maintain positive relationships with vendors

Administrative Responsibilities

• Maintain safety inspection logs, incident reports, and operational documentation
• Respond to guest communications in a timely and professional manner
• Support licensing, certifications, and regulatory compliance
• Ensure facility technology and operational systems are functioning properly

Community & Events

• Support marketing initiatives and community outreach
• Assist with planning and staffing special events
• Help coordinate promotional appearances and community engagement opportunities

Qualifications

• Previous management or supervisory experience in hospitality, entertainment, retail, restaurant, or a related customer service environment
• Strong leadership and team-building skills
• Excellent customer service and conflict resolution abilities
• Strong organizational and communication skills
• Ability to multitask and make sound decisions in a fast-paced environment
• Comfortable working evenings, weekends, and holidays as business needs require
• Proficient with point-of-sale systems and basic computer applications

Benefits

• Supportive, family-oriented leadership
• Growth and advancement opportunities
• Performance incentives
• Comprehensive training
• Employee park discounts

If you're a hands-on leader who enjoys motivating teams and creating outstanding guest experiences, we'd love to hear from you!