LAN Support Technician

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Transportation:
The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.

Role Overview:

INDOT is seeking an Intelligent Transportation Systems (ITS) system field technician to aid in maximizing improvement of safety, security, and efficiency for the travelling public. It is the technician’s responsibility to ensure minimal device down-time through regular preventative maintenance and effective troubleshooting procedures. The technician provides technical support to the department through stateof-the-art information and communications technologies.

Location:
This position is with INDOT's Central Office location.

Salary:

The salary for this position traditionally starts at $49,114.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Install network software/hardware.
• Train users on network software/hardware.
• Provide problem solving or determination and support to ensure proper escalation during periods of outages.
• Provide internal analysis during periods of degraded system performance.
• Perform studies to define solutions.
• Provide integrated customer support to all users on hardware/software problems.
• Attend all meetings involving server hardware.
• Provide interface with vendor support services groups.
• Assist in the evaluation of vendor products to determine which best meets needs.
• Present information to management regarding purchase of hardware, software and modem equipment.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Extensive knowledge of network PC/LAN communications hardware/software.
• Extensive knowledge of local area network concepts.
• Extensive knowledge of computer programming including computer languages and testing of programs.
• Extensive knowledge of equipment used.
• Extensive knowledge of most recent technical developments in the hardware field.
• Ability to read and understand complicated technical manuals on hardware, software, database design and database administration.
• Effective communication skills.
• Considerable knowledge of network operating systems in use by Indiana State Government.
• Considerable knowledge of networking protocols.

You must meet the following requirements to be considered for employment with the Indiana Department of Transportation (INDOT)

• Must possess a valid Class A or Class B Commercial Driver’s License (CDL) or obtain one with the first 90 days of employment.

A degree is not required. However, at least 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on aiapply.co.