Human Services Program Specialist

Quality Improvement Human Service Program Specialist

Pay Schedule I, Grade 29, Regular Schedule: 35 hours per week. A vacancy exists in the Department of Health and Human Services, Bureau of Finance and Administration. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring within this class may be filled from the list of eligible applicants. All interested transfer and promotional candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You MUST attach your transcript(s) or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of license(s) certifications, and/or education must be submitted with each application.

Examples of Duties

Under general supervision, the Quality Improvement Human Service Program Specialist is responsible for assisting with quality improvement (QI) efforts, including development, implementation, execution, education, data collection, analysis, and reporting. The TQIC will perform QI activities in alignment with Continuous Quality Improvement (CQI) principles. This position promotes the QI Program throughout the Department of Health and Human Services through education, training, and collaboration.

Examples of Essential Duties

• Demonstrates a working knowledge of Quality Improvement (QI) and Performance Improvement (PI) processes.
• Provides orientation and development training for staff on QI processes and principles.
• Participates in evaluating the effectiveness of QI activities, making recommendations for improvements.
• Attends and actively participates in CQI meetings, collaborating with team members to advance QI efforts.
• Assists in the preparation of quality improvement reports to track progress and identify areas for improvement.
• Meets with internal customers and stakeholders to identify QI issues and works collaboratively to problem-solve and implement solutions.
• Serves as an educational resource for staff regarding performance improvement processes.
• Reviews and provides recommendations for updating policies and procedures related to quality improvement.
• Completes special projects or assignments as needed to meet departmental initiatives or objectives.
• Leads or participates in various PQI (Program Quality Improvement) committees as assigned.
• Provide in-service education and training on topics specific to program areas to enhance staff knowledge and skills.
• Oversees and monitors staff completion of training courses on the CDC Train platform.
• Exhibits a strong ability to analyze challenges, develop solutions, and execute strategies to achieve objectives.

Examples of Other Duties

• Works with program managers to identify and analyze short- and long-term training goals for staff and professional development, ensuring alignment with organizational objectives.
• Researches new training materials and resources to enhance current training procedures and processes.
• Identifies gaps in training content or material and recommends updates or new content to ensure safety and productivity among HHS staff.
• Collects, analyzes, and reports data related to training and employee competency development, ensuring compliance with departmental and regulatory standards.

Qualifications

Minimum Qualifications

• Graduation from an accredited college or university with a Master's in Public Health or Master's Human Services or a related field.

Knowledge, Skills, and Abilities

• Strong skills in using computers, databases, and various office software packages (e.g., Microsoft Office Suite, Excel, Word, PowerPoint).
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Strong organizational skills with the ability to prioritize multiple tasks and projects effectively.
• Ability to design, deliver, and evaluate training programs related to quality improvement processes and performance improvement initiatives.

Licenses or Certificates

Possession of a valid driver's license equivalent to a non-commercial, Class C Maryland driver's license is required at time of appointment.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (

Conditions of Employment

Physical and Environmental Conditions

This position is essentially sedentary with occasional walking, lifting, or other restricted physical activities. Positions may require traveling between work sites.

Medical Examination and Employment Background Investigation

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

Employment Benefits

Employment Benefits for Full-Time, Merit or Classified Employees Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace All Baltimore County offices are smoke free.

Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance General Increases - Cost of living increases and adjustments may be granted as legislated. Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include: Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.

Paid Leave Paid benefits listed below vary depending upon the Classification.

Sick Leave Vacation Leave Personal Leave Holidays Bereavement Leave Jury Leave Military Leave

Baltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs