Elder Housing Liaison

Together, we empower people and build communities right here in the Tennessee Valley.

At Partnership, we know each and every neighbor we serve deserves safety, support, and a brighter future. Our programs directly serve and empower those most vulnerable, from a mother and daughter bravely seeking safety at our domestic violence shelter to a young adult seeking support at our home for aged-out foster youth.

Serving over 7,000 people every year takes a lot of hands and hearts. Ready to join us?

• Great Culture!
• Be a part of an organization that helps the community in multiple ways!

The Job Summary

Under general supervision of the Stability Services Director, the Elder Housing Liaison provides intake, assessment, and social services to individuals and families served on behalf of Habitat for Humanity. The Liaison travels throughout the City of Chattanooga to meet clients in their homes, at partner sites, and in the community to complete intakes, gather and verify required documentation, assess needs, and determine next steps. The Liaison will be responsible for working collaboratively with the Critical Home Repair team and clients to develop individualized stability plans that address needed home repairs and connect clients to supportive services, making resource referrals as necessary to other internal or external partner programs, tracking all communications and referrals in case files, and providing regular updates to the Program Manager and Habitat for Humanity partners. The Liaison participates in Critical Home Repair intakes whenever possible and also works with homeowners who opt in or are referred by staff when issues must be addressed before a repair partnership can move forward. These include hoarding, situations in which a homeowner may no longer be able to live safely alone, homes that may not be realistically repairable, and needs for area resources, including legal and estate planning support. The goal of this role is to provide wrap‑around services that complement home repairs, helping clients remove barriers, build stability, and remain safely housed.

Education

• Bachelor’s degree in social work, human services, sociology, psychology or related field from accredited university required OR equivalent and relevant experience of 4 years or greater.

Experience

• Minimum of two (2) years of experience providing social services, case management, or client intake and assessment to individuals, older adults, and families required.
• Experience with housing support, home repair, homeownership, or financial stability programs preferred but not required.

Skills/Abilities

• 1.Excellent writing skills, oral communication, and ability to empathize and build rapport with clients.
• 2.Ability to conduct thorough client intakes, interviews, and needs assessments, and to accurately gather and verify eligibility information and documentation.
• 3.Basic computer skills, including familiarity with Microsoft programs (Word, Excel, Outlook, Teams, etc.) and ability to learn and use client database/case management systems.
• 4.Ability to travel daily throughout the City of Chattanooga to meet with clients in their homes, at partner sites, and in other community settings.
• 5.Ability to work within the framework of the agency and follow established agency procedures, as well as the program requirements of partner organizations, including Habitat for Humanity.
• 6.Ability to establish and maintain relationships within and outside the agency in a professional manner, including but not limited to Habitat for Humanity staff, social service agencies, housing providers, and other community organizations.
• 7.Ability to organize own time and effort while prioritizing multiple tasks according to immediacy and urgency and work effectively to meet deadlines.
• 8.Ability to work independently in the field, exercise sound judgment, follow field safety practices, and know when to elevate concerns.
• 9.Ability to handle sensitive personal and financial information with discretion and maintain strict confidentiality.
• 10.Ability to attend meetings and training sessions, and to work flexible hours, including occasional evenings and weekends, to accommodate client schedules.
• 11.Ability to understand cross cultural relationships and ability to provide support services to diverse populations.
• 12.Ability to work respectfully, patiently, and safely with older adults and other sensitive or vulnerable populations, including individuals experiencing cognitive or physical decline, isolation, hoarding behaviors, or unsafe living conditions.

Knowledge or Certification(s)

• 1.Knowledge of housing stability, financial capability, and community resources available in the Chattanooga/Hamilton County area.
• 2.Knowledge of trauma-informed care and strengths-based case management practices.
• 3.Certifications or training credentials in housing counseling, financial coaching, or related topics preferred.
• 4.Valid driver’s license, reliable transportation, and proof of current auto insurance required.
• 5.Bilingual English/Spanish preferred but not required.

Partnership for Families, Children and Adults