Supervisor, Program Services (Temporary)

Supervisor of Program Services

The Supervisor of Program Services oversees day-to-day operations of specific programs/grants related to special population health engagement, counseling, case management, and health education services. In this role, job duties include managing direct and indirect reports, providing oversight of patient cases, tracking deliverables for assigned grants/programs, conducting data analysis and report writing, and providing support to Program Managers. May supervise 3 or more employees. The Supervisor of Program Services will also be responsible for building relationships with community partners and identifying new partners and new sites for providing services. In this role, the incumbent is expected to be flexible in fulfilling a variety of program roles for the day-to-day operations of specific programs/grants related to special population health engagement, counseling, case management and health education services for Family Health Centers of San Diego.

Job Roles

• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
• Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
• Gathers, enters and analyzes data on programs, creating relevant and usable reports on program data and metrics. Consolidates data and produces relevant, meaningful, timely reports.
• Identifies, builds, and maintains relationships with community partners, identifying opportunities for new community sites and community partners.
• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
• Performs other duties as assigned.
• Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates. Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery. May have a small case load of high-need clients or provide one-on-one services with clients.
• Provides support to Program Manager, assisting with daily operations, managing staffing schedules, calendaring, and liaising with community partners, especially in regard to staffing community events and sites.
• Provides/ensures staff receive all new hire and annual trainings on time.
• Tracks deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements.

Education/Certifications/Licenses/Registrations

• 3 years of work experience providing human services to high risk, medically underserved, or relevant community health populations required.
• Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required. Master's degree in relevant field preferred.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Experience/Specialized skills (including Language)

• Ability to work well in both a team-based environment and independently.
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Bilingual in English/Spanish preferred.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Demonstrated project management and oversight skills.
• Knowledge of supervisory practices and techniques, including performance management and employee development.
• Strong analytical and problem-solving skills.
• Strong interpersonal and customer service skills.
• Strong written and verbal communication skills.

Rewards:

• Job type: Temporary Full Time (In-Person/Onsite)
• Location: 7592 Broadway, Lemon Grove CA 91945
• Competitive Salary
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/EAP
• Employee Discounts and Wellness Programs

We are excited to share that the salary range for this position is:

70,304.00 - 83,486.00

Information on our extensive benefits package can be found here: FHCSD Wellness Employee Hub

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Family Health Centers of San Diego