Client Service Representative

Job Description

Job Description

Description

Oyster Bay, NY | Long Island

Are you an experienced Veterinary Receptionist or Client Service Representative who loves helping both pets and people? We’re looking for a friendly, dependable, and compassionate Client Service Representative (CSR) to join our veterinary team in Oyster Bay, NY .

As a Veterinary Client Service Representative, you’ll be one of the first people our clients connect with and an important part of creating a welcoming, supportive experience from the moment they call or walk through the door.

Our animal hospital serves pets and families throughout Oyster Bay and the surrounding Long Island community . We’re looking for someone who enjoys working with people, communicates confidently, stays organized, and can manage multiple priorities in a busy veterinary environment while still providing excellent customer service.

Some of the responsibilities you will own in this role:

• Answering a high volume of phone calls and assisting clients with questions 
• Greeting clients and creating a welcoming experience 
• Checking patients in and out - Scheduling and confirming appointments 
• Responding to emails and client messages 
• Taking accurate messages for our medical team 
• Creating and updating patient and client profiles 
• Processing payments and assisting with account questions 
• Communicating with clients regarding medications, records, appointments, and follow-ups 
• Maintaining an organized and clean reception and lobby area 
• Assisting the veterinary team and other departments as needed 
• Providing exceptional customer service to our clients and their pets

Preferred Qualifications

• **Veterinary hospital or veterinary receptionist experience is required** 
• Excellent communication and customer service skills 
• Comfortable working in a fast-paced environment 
• Strong attention to detail and organizational skills 
• Ability to multitask and prioritize responsibilities 
• Comfortable answering phones and communicating with clients in person, by phone, and electronically 
• Reliable, punctual, and professional
• A positive attitude and willingness to work as part of a team 
• Compassionate and comfortable interacting with dogs, cats, and their owners -
• Ability to remain calm and professional in stressful or emotional situations 

Benefits

• Competitive Compensation – $17.00–$18.00/hour , based on experience, skills, and qualifications. 
• Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs. 
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being. 
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding. 
• Generous Paid Time Off – Recharge with paid vacation and personal days. 
• 401(k) with Company Match – Invest in your future with our retirement savings plan.