Sr. Operations Manager

Shift: Monday – Friday, 9:00am – 5:00pm with flexibility

Salary : $90,000/year - $120,000/year

Overview

The Senior Operations Manager is a highly visible and critical role within a large single or multi-channel Distribution Operation. This position leads a team of Distribution Operations Managers, Specialists, Distribution Associates, by managing the overall safety, quality, productivity, performance, and customer experience of either Inbound and Outbound operations.

In this role, the Senior Operations Manager must effectively manage specific functional area(s) and has responsibility for setting standards and goals ensuring these are achieved by driving quality, productivity, process change and other Lean initiatives to enable their functional area and ultimately the Distribution Center to meet and exceed business plans

This position requires a results-oriented driven individual with the ability to work in a fast-paced, Distribution Center with excellent communication skills with all levels of management and Distribution associates.

Responsibilities

• Leads large teams of Distribution Supervisors, Specialist, and Distribution Associates
• Manages the overall safety, quality, productivity, performance, and customer experience of either Inbound and Outbound operations
• Ensures proper staffing; developing and maintaining an effective workforce
• Management of operational expenses within their area(s)
• Achieves stretch goals by coaching/ teaching, establishing standards, and developing mechanisms that will drive change and process improvements
• Drive productivity through Lean principles by eliminating waste, improving process flow, standardizing work, and engaging teams in continuous improvement.
• Drives effective, data-driven decision-making by analyzing alternatives, leveraging Workforce Management Systems and Lean process improvement, and prioritizing objectives based on operational performance and business impact.
• Identifies high potential coworkers with the capability and desire to move into higher levels
• Mentors Supervisors and associates in the areas of technical/operational knowledge, development of leadership skills to further their career goals
• Responsible for development of the skills sets to achieve our Process Excellence initiatives (PEX)
• Collaborates with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives (large scale projects, Horizontal Teams/Kaizen events, etc.).
• Drive quality, process change and other Lean initiatives to enable their functional area and ultimately the Distribution Center to meet and exceed business plans
• Communicates key learnings and best practices to multiple layers throughout the network
• Responsible for resolving customer issues, internal and external that have originated in their department.
• Coordinates activities with other departments either internal external (suppliers, transportation, and 3PL partners)

Other Information

• At least 7 years’ overall experience and experience in managing a 100,000+ sq ft warehouse/distribution center
• Experience with Lean and Six Sigma processes or other continuous improvement methodologies.
• Experience with Warehouse Management Systems
• Working knowledge of Microsoft Office applications
• Strong written and verbal communication skills;
• Strong leadership, management skills/experience with both exempt and non-exempt associates;
• Knowledge of various warehouse, production and transportation procedures;
• Ability to manage and motivate management teams over large populations of hourly associates
• Should be skilled in the following competencies:
• Decision Quality & Problem Solving through innovation, creative thinking, challenging the status quo, questioning nature)
• Building Effective Teams
• Developing Direct Reports & Others through facilitation and coaching
• Drive Results and the ability to build organizational capability to sustain and continuously improve performance
• Customer Focus, accountability and the ability to overcome obstacles
• Conflict Management and the use of influencing and adaptability skills (i.e. relationship building, consensus building, flexibility)
• Planning
• Managing Diversity

Qualifications

• Bachelor’s degree or equivalent work history
• 7+ years’ experience and/or training in distribution, fulfillment, warehouse, and transportation environments
• 5-7+ years supervisory/management experience

About The ODP Group : The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.

Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand ­– a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be – and turn “business as usual” upside down.
With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself?



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