Shift Supervisor

Job Title

The incumbent is expected to learn how to lead and to take advantage of any opportunity to do so with a positive attitude. Their main responsibilities include supervising, running shifts and coaching those who require guidance to help them grow as a team member. This position requires a higher level of responsibility because every shift you run, and it is your responsibility to create the opportunity to enhance the store's efficiency during your time in charge. We encourage the incumbent to also seek continuous feedback from Restaurant General Manager (RGM), and Assistant Unit Manager (AUM) to help foster your own growth. As a new leader we also encourage you to embody our company's core values trust, fairness, loyalty, responsibility, and prudence.

Essential Duties

Quick problem solver Executes shift success routines effectively. Execute core operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls) on each of their shift. Goes for breakthrough results by analyzing the financial performance of their shift and identifying solutions to improve the result. Support the RGM/AUM in ensuring marking incitive are being executed. Supports the RGM/AUM in executing strategies for training talent using the Learning Zone and shoulder to shoulder activities. Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team. Holds team members accountable for performance below expectations. Recognizes employees for exceptional performance and embodying or core values using Our RBD Value Card to reinforce breakthrough results and to help them and you become a values Ambassador.

Core Competencies

Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions.

Analytical Skills: Synthesizes complex or diverse information, prioritizes projects and determines the best way of meeting deadlines and requirements.

Attendance & Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.

Business Ethics: Works with integrity, adheres to high ethical standards, upholds organizational values, and abides by written policies. Avoids the perception of conflicts of interests and abides by all regulatory requirements.

Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively.

Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements in accordance with his/her respective job duties and responsibilities.

Confidentiality: Maintains a high degree of confidentiality.

Customer Service: The extent to which the Team Member provides prompt and high-quality service to team members, vendors and internal/external customers.

Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard.

Organization: Maintains clean, functional workspace, continuous workflow to meet daily/weekly/monthly deadlines.

Safety: Attends required safety meetings, follows the Injury and Illness Prevention Plan (IIPP) and reports unsafe conditions, keeps workplace in safe condition.

Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations. Engages consistently in professional behavior.

Training: Completes company required training timely.

Leadership & Management: Reacts well under pressure and is accessible. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assures confidential interchange with subordinates as appropriate. Demonstrates and instills in others an appropriate sense of urgency.

Other Duties: Attends staff, departmental, and required meetings, and other duties as assigned. Follows KFC cash handling safety and security procedures Adheres to KFC and City/State/United States safety requirements Knowledge of and compliance with KFC's Human Resources policies and processes

Experience & Education

Previous customer service or cashier experience desirable

Computer & Software Skills

Use of internet or apps is helpful

Internet explorer MS Word

Travel

No travel required

Physical & Mental Requirements

Standing Walking Sitting Stooping/Bending Using hands to finger, handle or feel (computer operation) Reaching with hands and arms Push/Pull up to 90lbs up to 30 feet Lifting of up to 25 lbs Talking and hearing : Clear speech and good hearing both face to face and on the phone; hears well in noisy social environments. Seeing: Clear vision at 20 inches or less with or without corrective lenses; vision sufficient to drive motor vehicles safely with or without corrective lenses

Reasoning & Mental Abilities

Uses critical thinking skills to interpret information furnished in written, oral or schedule form. Makes sound decisions and sets goals based on available information and evaluates situations and requirements to plan and adjust work accordingly. Projects accurate future occurrences based on current or historic data. Must be able to work with supervision; able to make decisions about the severity of variable situations and evaluate the most appropriate response; able to make appropriate decisions related to customer requests.

Hazards

Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents, biohazards such as bloodborne pathogens, sewage, or building waste.

Equipment Use

Deep Fryers, pressure Fryer's ovens, soda machines, Safe's, registers