Host
The Ameswell Hotel
Host
Greet guests with a warm and friendly welcome
Seat guests and provide them with menus
Assist guests with any inquiries or special requests
Maintain cleanliness and organization of the host/host station
Manage waitlists and reservations
Collaborate with servers and kitchen staff to ensure smooth operations
Provide excellent customer service throughout the dining experience
Handle guest complaints or concerns in a professional manner
Assist with other guest services as needed
Key Responsibilities
- Previous experience in guest relations or customer service is preferred
- Familiarity with TOAST systems is a plus
- Strong communication skills to effectively help and communicate with guests
- Knowledge of food service industry is a plus
- Ability to handle high-pressure situations with calmness and professionalism
- Excellent phone etiquette for taking reservations or handling inquiries
Skills, Knowledge and Expertise
- Exceptional customer service skills
- Ability to have warm greeting skills
- Active listening, and effective communication
- Ability to handle various guest inquiries
- Manage wait times professionally
- Ability to ensure the needs and expectations of guests are met
Benefits
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Referral program
About The Ameswell Hotel
Like the community we serve, we are inspired by art, nature, innovation, and technology. Whether it's keeping you connected or unplugged, working or unwinding—our rooms, common spaces, and grounds are designed to support your work and play. Join us for something different that you cannot find anywhere else. Apply Now
Our Hiring Process
Stage 1:
Applied
Stage 2:
Review
Stage 3:
Hired
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