Talent Operations Advisor I

The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience.

*Preferred location for applicants to reside in: Dallas-Fort Worth, TX or Jacksonville, FL

Responsibilities:

• Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9 , required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.
• Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
• Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
• Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
• Maintain confidentiality of department and associate information according to established practices
• Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties as required and/or assigned.

Qualifications

Minimum Qualifications-Education and Experience:

• Associate degree
• Associate's degree in human resources, Business or related field or equivalent education and experience
• Minimum 1+ year experience in a customer service or customer support role

Minimum Qualifications-Knowledge, Skills and Abilities

• Experience with I-9 (Required)
• Experience with E-Verify and USCIS guidelines (Required)
• An associate first mindset with dedication to internal customer service and company culture
• Verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
• Strong organizational and time management skills
• Attention to detail
• Ability to manage expectations, process and multiple projects simultaneously

#DiscoverYourPath

About Us

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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