Retail Key Carrier

Company: The Village Retail located at Ponce City Market 
Compensation: $17/hour
Schedule Requirement: 20-35 hours per week,  nights, weekends, and holidays required

Overview

The Key Carrier is a critical retail role responsible for opening and closing the store, customer service, and supporting daily floor operations. This position functions as a Retail Coordinator during regular shifts and steps into a leadership role as the Manager on Duty when assigned. The Key Carrier ensures the sales floor is prepared for customers, supports associates throughout the shift, maintains store standards, and serves as the emergency contact security when needed.

Key Responsibilities

Customer Experience & Leadership

• Models and reinforces exceptional customer service

• Creates a welcoming, positive experience for every shopper and team member 

• Acts as Manager on Duty and ensures all policies are followed

• Resolves customer concerns professionally and efficiently

• Provides clear direction, coaching, and recognition to associates

Store Operations

• Completes and oversees accurate  opening and closing procedures

• Ensures the sales floor is fully stocked, organized, and customer-ready

• Maintains proper floor coverage to meet service expectations

• Ensures associates follow all operational, safety, and loss-prevention standards

• Supports training and ongoing development for new and existing team members

• Helps the team meet shrink-reduction and safety goals

• Reprioritizes tasks as needed based on business flow

Communication & Collaboration

• Communicates shift priorities to associates and management

• Provides timely updates throughout the shift

• Maintains confidentiality and upholds a culture of professionalism

• Works effectively with supervisors and peers to meet store goals

Requirements

• Open and reliable availability,  including nights, weekends, and holidays

• Ability to work 20–35 hours per week

• One year of retail experience and at least six months of supervisory  (preferred)

• Strong communication, organizational, and problem-solving abilities

• Comfortable guiding and delegating tasks to others

• Able to work quickly, calmly, and effectively in fast-paced environments

• Ability to manage multiple responsibilities at once

• Knowledge of basic retail systems, merchandise flow, and operational procedures

Additional Details

• This is an onsite role at a single retail location

• Remote work is not available